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UFCU · 1 day ago

Teller (English/Spanish Bilingual)

Austin, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

UFCU is a financial institution dedicated to empowering its members to achieve financial success. The Full Time Teller will serve as a primary point of contact for processing member transactions and requests, while striving to provide exceptional member service and build strong relationships.

Financial Services

Comp. & Benefits

Responsibilities

Greet members

Maintain branch appearance

Explain basic products and services

Identify product needs

Answer member questions

Resolve member issues

Conduct system navigation on various computer systems

Process address, phone number, and email changes

Process check re-orders

Establish direct deposit

Assist with online and mobile banking

Performs other duties as assigned

Adhere to all company policies, procedures and business ethics codes

Complete required regulatory training as assigned

Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation

Process transactions, mail deposits, night drop, and cash advances

Grant access to safe deposit box

Scan transit and on-us checks

Validate accuracy and process member checks

Place and communicate check holds

Print documents, including statements, temporary checks, and direct deposit forms

Qualification

Customer service experienceCash handling experienceBilingual (English/Spanish)Microsoft OfficeTeamwork skillsProblem solving skillsAttention to detailOrganizational skillsTime management skillsActive listening skillsInterpersonal communicationWritten communication