Charlotte Hornets · 4 months ago
Account Manager, Membership Services
Charlotte, NC
Full-time
Onsite
Entry Level
1+ years expCharlotte Hornets is a professional sports organization that values diversity and provides competitive benefits. They are seeking an Account Manager for Membership Services who will be responsible for providing exceptional customer service to season ticket holders and assisting with account renewals and event planning.
Media and EntertainmentSportsSports Leagues and Teams
Responsibilities
Serve as primary liaison between season ticket holders and organization/arena providing exceptional customer service
Interact daily with fans and guests in person, via e-mail and other communication mediums to successfully share and receive information with fans
Responsible for the renewal of season ticket holder’s accounts
Assist in securing payments from season ticket holders and other ticket packages
Process season ticket holder additional ticket requests as needed
Assist with event planning and coordination of sales/services related events
Perform “game day” responsibilities, including entertaining clients and fulfilling season ticket holder requests
Compile and report to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns
Work with sales team on all assigned accounts
Perform administrative functions as needed
Create and maintain service/renewal reports
Update and maintain season ticket holder information in company database
Other duties as assigned by manager
Qualification
Required
Bachelor's degree from an accredited college or university required in Sports Administration, Business, or a related field
One year experience in a customer service role
Maintain high level of confidentiality at all times
Presents self in a professional manner and has the ability to interact with all levels of the organization and outside contacts
Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to try new things
Team Player
Ability to work in a fast-paced environment
Proficiency in all Microsoft Office Programs, Excel, Powerpoint
Demonstrates leadership skills
Excellent communication skills including written and verbal; ability to express ideas clearly and concisely
Strong organizational skills
Adaptability and flexibility – adapts to changes in the work environment, manages competing demands and is able to handle frequent changes
Dependability
Ability to work irregular and long work hours
Required to attend all home games
Organized, can prioritize work activities, uses time efficiently
Detail oriented
Ability to multi-task
Working knowledge of Ticketmaster
Benefits
HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.
Company
Charlotte Hornets
The Charlotte Hornets is a professional basketball team platform and is part of the NBA's Southeast Division.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ronnie Bryant
SVP and Chief Information Officer
Alma Angeles-Parvaz
Vice President, Partnerships
Recent News
Sports Business Journal
2025-11-08
2025-11-08
Sports Business Journal
2025-11-05
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