Warner Music Group · 7 hours ago
Vice President, Global Operations
United States
Full-time
Remote
Director/Executive
$200K/yr - $240K/yr
10+ years expWarner Music Group is a global collective of music makers and lovers, tech innovators, and entrepreneurs. They are seeking a strategic Vice President of Operations to optimize their Global Business Services delivery model, overseeing critical operational functions and driving efficiency and innovation across the organization.
Digital EntertainmentMedia and EntertainmentMusic
Hiring Manager
Gregory Hambric
Responsibilities
Work with M&A deal team and broader finance organization on all integration and work migration to ensure clear prioritization, demand management, and effective hand-offs to delivery teams
Lead the metrics team in prioritizing and building out key performance indicators (critical metrics) and service level agreements (SLAs) for all GBS operations. Develop comprehensive dashboards and analytical insights to drive data-driven decision-making and identify areas for improvement
Lead and embed a culture of continuous improvement across GBS. Find opportunities for process optimization, cost reduction, and service improvement through methodologies like Lean, Six Sigma, and other operational excellence frameworks
Support transition from implementation project to steady state training program for GBS employees, ensuring consistent skill development and adherence to standard methodologies
Maintain a comprehensive knowledge base, including assuring that all new work or process changes are documented, to support efficient operations, problem-solving, and cross-training
Drive the identification, prioritization, and implementation of automation opportunities (e.g., RPA, intelligent automation) within GBS processes to improve efficiency, accuracy, and scalability
Partner with Tech and other teams and process owners to ensure successful deployment and adoption
Stay updated on industry standard methodologies and new technologies to keep GBS at the forefront of shared services excellence
Collaborate closely with GBS center leads, Tech, Global Process Owners, and other functional partners to align operational strategies with business needs and ensure seamless service delivery
Build, mentor, and lead a high-performing team of operations professionals, fostering an environment of collaboration, accountability, and continuous learning
Qualification
Required
Bachelor's degree in Business Administration, Operations Management, or a related field
10+ years of dynamic experience in operations management within a large-scale Global Business Services (GBS) or shared services environment
Validated expertise in at least three of the following areas: driving automation (RPA, AI) initiatives, building performance metrics and reporting solutions, continuous improvement methodologies
Demonstrated capability in leading significant operational transformations and implementing standard methodologies across diverse global teams
Strong analytical skills with the ability to translate complex data into actionable insights and present findings clearly to executive audiences
Track record of excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization
Strategic problem solver with a hands-on approach to problem-solving and a passion for operational excellence
Experience leading and developing high-performing teams in a fast-paced, dynamic environment
Strong work-ethic and a self-starter with effective organizational skills
Communication skills to convey key elements in a concise and positive manner
Preferred
Entertainment/music industry experience
MBA or equivalent degree
Multi-lingual reading/writing fluency
Experience with Pega Systems, Service Now or similar products
Lean or Six Sigma designation
Company
Warner Music Group
Warner Music Group is a music company with the interests of recording and publishing music and artist services.
1001-5000 employees
H1B Sponsorship
Warner Music Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (2)
2022 (4)
2021 (4)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$1.74MKey Investors
Tencent Music Entertainment
2021-10-18Post Ipo Debt· $1.74M
2020-06-15Post Ipo Equity
2011-05-06Acquired
Leadership Team
Max Lousada
CEO, Recorded Music, WMG & Chairman and CEO
Robert Kyncl
Chief Executive Officer
Recent News
Company data provided by crunchbase