Extend · 3 months ago
Fraud Operations Specialist (Evenings)
United States
Full-time
Remote
Entry Level
$50K/yr - $63K/yr
2+ years expExtend is revolutionizing the post-purchase experience for retailers with AI-driven solutions that enhance customer satisfaction. The Fraud Operations Specialist will perform fraud investigations, analyze trends, and collaborate with cross-functional teams to improve internal processes and user experience.
E-CommerceRetail
Responsibilities
Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a fraud determinations, and providing valuable feedback for Extend’s risk models
Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk scores. You will also have the power to recommend denials and approvals for claims
Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse
The Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices, and offer your insights into the latest trends for fraud/abuse
Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud
Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed
Qualification
Required
Evening Shift: Candidates will be scheduled to work Monday through Friday 2 PM - 11 PM PT
2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment
Time management and efficiency: must be able to meet specified SLAs for claim reviews
Bachelors' degree or equivalent experience, preferably in a related field
Subject Matter Expertise in fraud concepts and prevention best practices
Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning
Ability to make independent decisions regarding customer risk scores and determinations
Excellent written and verbal communication, information gathering, and decision-making skills
Positive attitude and willingness to thrive in a rapidly changing, results-driven environment
Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite
Attention to detail and willingness to deep dive into internal and external data
Empathetic, humble, and collaborative team player
Candidates must be located within the continental United States
Preferred
Prior experience in a retail or high-growth start-up environment (eCommerce)
Familiarity with database query language such as SQL and data software like Snowflake
Exposure to Project Management and/or CRM software like JIRA, Untangl
Benefits
Full medical and dental & vision benefits
Stock in an early-stage startup growing quickly
Generous, flexible paid time off policy
401(k) with Financial Guidance from Morgan Stanley
Company
Extend
Extend allows any merchant to offer extend warranties and plans through our easy-to-integrate APIs or pre-built eCommerce applications.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$320.4MKey Investors
SoftBank Vision FundMeritech Capital PartnersGreatPoint Ventures
2021-05-18Series C· $260M
2020-10-15Series B· $40M
2019-11-06Series A· $16.4M
Leadership Team
Woodrow H. Levin
Founder and CEO
Joe Moss
Founder and Chief Product Officer
Recent News
Company data provided by crunchbase