Apply on Employer Site

Chick-fil-A Corporate Support Center · 1 day ago

Sr. Lead Advisor, Work Place Accommodations

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

3+ years exp

Chick-fil-A Supply, LLC is an innovative distribution service provider focused on meeting the unique needs of Chick-fil-A® restaurants. The Sr. Lead Advisor, Work Place Accommodations is responsible for developing and implementing ADA-related policies and processes, ensuring a proactive approach to workplace accommodations across the organization.

Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food

Responsibilities

Develop and implement a scalable ADA framework that is compliant and fully aligned to our Culture of Care

Standardize and enhance ADA processes to create efficiency and consistency

Identify and deploy an ADA case management system to ensure consistency and efficiency in managing ADA requests

Enhance case tracking mechanisms to improve compliance, transparency, and timely resolution

Define and document broad accommodation guidelines and process maps to promote consistency and efficiency

Develop a dynamic, accessible resource guide to support leaders and Staff/Team Members in navigating the accommodations process

Design and implement a tiered approach to categorizing accommodation requests based on complexity

Establish escalation protocols to ensure urgent and high-complexity cases receive appropriate attention and resolution

Develop training programs to equip Leaders with the knowledge and skills to navigate ADA requirements effectively

Implement ongoing education initiatives, customized by audience

Serve as a strategic advisor to senior leadership, ensuring ADA compliance is integrated into broader talent strategies

Partner with Legal, Talent Operations, and Talent Experience to proactively mitigate risks and address emerging ADA-related challenges

While creating scalable solutions, also lead the interactive process across varying business entities to ensure value and relevance in future current and future solutions