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Smithers · 1 week ago

Information Technology Help Desk Analyst

Akron, OH

Full-time

Hybrid

New Grad, Entry Level

Smithers is seeking a detail-oriented, customer-focused IT Help Desk Analyst to join their Quality Assessments Division. In this role, you will provide technical support, manage service requests, troubleshoot software issues, and collaborate with IT teams to ensure timely resolution of technical problems.

ConsultingMarket ResearchTrading Platform

Responsibilities

Install, configure, deliver, tag, and decommission IT hardware, software, and peripherals

Image and deploy new computers

Troubleshoot issues with computers, laptops, mobile devices, and other peripheral devices

Maintain accurate documentation in the helpdesk ticketing system (SysAid)

Process, communicate, and follow up with users regarding helpdesk tickets, providing timely status updates and assessing customer satisfaction

Deliver proactive, high-touch help desk support to the Smithers Executive Team

Coordinate timely repairs, replacements, and/or upgrades of hardware and software

Perform routine preventative maintenance and patching on SQA hardware and software systems

Collaborate with vendors for parts replacement and technical assistance

Assist with the procurement, configuration, and deployment of equipment

Support network device maintenance (e.g., replacing devices or cabling)

Adhere to established procedures and assist in creating and maintaining documentation

Partner with IT colleagues from other Smithers divisions to support shared systems and exchange technical knowledge

Perform other duties as assigned by the Manager of Information Technology

Qualification

Windows 11Microsoft certificationsNetwork troubleshootingApple iOSMicrosoft TeamsMulti-Factor AuthenticationAzureActive DirectorySQL reportingVulnerability managementMicrosoft Power AutomateMicrosoft Power BI

Required

Associate degree in Computer Science, Information Technology, or a related field preferred

Proficiency with Windows 11 and newer operating systems

Working knowledge of Apple iOS software

Experience with Zoom, Microsoft Teams, Multi-Factor Authentication (MFA), Intune (Autopilot), Azure, on-premises Active Directory fundamentals, and network troubleshooting

Experience with vulnerability and patch management tools

Preferred

Industry certifications (e.g., Microsoft, CompTIA, A+) preferred, or an equivalent combination of coursework and experience

Familiarity with SQL reporting or similar data querying tools (preferred)

Knowledge of Microsoft Power Automate and Power BI (preferred)

Benefits

Medical, dental, and vision benefit plan

401(k) retirement savings plan

Life insurance and AD&D

Short-term and long-term disability coverage

Wellness Program

Employee Assistance Program (EAP)

Business Operation System (BOS) – SQA Audit Management Platform

Training and development support

Hybrid work schedule

Company

Smithers

Founded in 1925 and headquartered in Akron, Ohio, Smithers is a multinational provider of testing, consulting, information, and certification services.

Founded in 1925