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Charter Schools USA · 1 day ago

Dir, Information Technology

Venice, FL

Full-time

Hybrid

Director/Executive

7+ years exp

Charter Schools USA (CSUSA) is one of the largest and highest-performing education management companies in the United States, proudly serving over 82,000 students. The Director of Information Technology provides strategic direction and oversight for IT service delivery, ensuring effective management of technology systems and support for educational goals.

Primary/Secondary Education

Responsibilities

Own end‑to‑end IT service delivery, including incident, request, change, and problem management; ensure SLA attainment and customer satisfaction

Ensure effective endpoint management, identity/access, networking/Wi‑Fi, classroom AV, and enterprise applications across Apple and Microsoft ecosystems by coordinating with responsible parties

Coordinate enterprise initiatives (e.g., system rollouts, infrastructure upgrades, major incident response) in partnership with state/national teams and vendors

Govern asset lifecycle (procurement, deployment, inventory, refresh, disposal) and ensure high checklist compliance

Assist in oversight and compliance to FERPA, CIPA, data privacy laws, accessibility expectations, and cybersecurity best practices

Support emergency preparedness and business continuity planning by aligning IT systems, staff, and procedures with life safety and disaster response requirements

Promote safe work practices and secure configurations across devices, networks, and platforms

Assist in oversight and adherence to relevant building code, fire code, company policy, and best practices related to life safety

Partner with district Facilities, Safety, and Security teams to support code-compliant design and operation of systems such as emergency communication, fire suppression, access control, and backup power for critical IT systems

Maintain current knowledge of state and local regulations affecting life safety in educational environments, contributing to safe, secure, and legally compliant campuses across the district

Champion a culture of service excellence, innovation, and continuous improvement across the region

Assist with regional and state strategic planning and road‑mapping; align priorities with academic and operational goals

Anticipate emerging needs; drive proactive adoption of technology, automation, and AI‑enabled operations to reduce manual effort and improve reliability

Utilize effective change management processes to realize intended outcomes

Partner with academic leadership to align classroom technology to instructional goals and the CSUSA Education Model

Oversee regional professional learning (synchronous/asynchronous) and individualized coaching for technology‑enhanced teaching

Guide selection, rollout, and adoption of digital tools (e.g., iPads, Apple TV, LMS, instructional software); measure impact on teaching and learning

Facilitate sharing of best practices and success stories; support school improvement plans with data‑informed tech strategies

Model servant leadership that empowers and mentors team members; delegate effectively and build clear accountability structures

Hire, onboard, coach, and develop a diverse, high‑performing team; manage capacity, scheduling, and cross‑training to ensure coverage

Establish SOPs, runbooks, and a robust knowledge base to drive consistency and resilience across sites

Serve as primary liaison to executive leadership, school leaders, and national IT; translate complex technical topics into actionable, audience‑appropriate updates

Provide timely communications for planned changes, incidents, and project milestones; maintain transparent status reporting

Foster multiple and effective feedback opportunities for internal and external customers to drive continuous improvement

Develop short and long-term plans based on stakeholder and industry needs and trends. Translate into budgetary and operational plans

Develop and manage regional budgets; optimize spend through forecasting, standards, and vendor negotiations

Manage contracts, licensing, and service level agreements, lead RFPs and vendor performance reviews

Maintain accurate reporting on inventory, licensing, warranties, and support contracts

Define and track KPIs/OKRs (e.g., SLA compliance, CSAT, asset health, uptime, MTTR, adoption of instructional tools, PD participation/effectiveness)

Use analytics and feedback loops to inform staffing, training, process improvements, and purchasing decisions

Develop effective reporting for customers of various levels to aid in awareness of performance and of services being delivered

Run a prioritized project portfolio balancing stability, innovation, and equity across schools

Standardize architectures and configurations; manage cutovers, pilots, and phased deployments with change management best practices

Qualification

Strategic planningITSM frameworksCybersecurity standardsData-driven decision-makingCustomer service excellenceChange managementProcess design/optimizationBudget managementServant leadershipCoachingPerformance managementOrganizationPrioritizationEffective communicationProblem-solving

Required

Bachelor's degree in IT, MIS, Computer Science, Education/Instructional Technology, or related field required; advanced degree or equivalent leadership experience preferred

7+ years of progressive IT experience including 3+ years leading distributed, multi-site teams

Demonstrated success managing both IT operations and instructional technology programs in K-12 or similar environments

Proven record of SLA management, budget ownership, vendor/contract oversight, and cross-functional initiatives

ITSM frameworks (e.g., ITIL), cybersecurity standards, cloud infrastructure, identity management, networking, and MDM

Familiarity with Microsoft 365, Intune, Mosyle, Lightspeed, and major ticketing platforms (e.g., Fresh service); Apple and Microsoft ecosystems in K-12

Understanding of learning technologies (LMS, assessment platforms, classroom AV) and effective adult learning practices

ITIL Foundation, CompTIA (A+/Net+/Sec+), Microsoft/Azure, Apple, Google Admin, or equivalent; Apple Learning Coach/Microsoft Educator certifications a plus

Excellent communication, relationship-building, and change-management skills

Ability to travel regionally with occasional out-of-state travel; valid driver's license as required

Alignment with CSUSA's mission, values, and commitment to continuous improvement

Strategic planning and portfolio management

Effective general and business communication skills

Servant leadership, coaching, and performance management

Customer service excellence and stakeholder management

Ability to apply effective change management strategies

Data-driven decision-making and executive-level reporting

Process design/optimization, automation/AI-ops mindset

Composure under pressure; sound judgment and problem-solving

Strong organization, prioritization, and multitasking