AtlantiCare · 3 months ago
Operating Systems Engineer II
Egg Harbor, NJ
Full-time
Onsite
Mid, Senior Level
5+ years expAtlantiCare is a healthcare organization seeking an Operating Systems Engineer II to ensure the stability, integrity, and efficient operation of its information systems. The role involves monitoring, maintaining, supporting, and optimizing networked software and operating systems while collaborating with various stakeholders to define business requirements and resolve issues.
CRMFitnessHealth CareInformation Technology
Responsibilities
Responsible for system support 24 hours a day/7 days a week/365 days a year
Collaborate with engineering staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues
Design and deploy new applications and enhancements to existing applications, software, and operating systems
Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
Conduct research on software and systems products to justify recommendations and to support purchasing efforts
Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams
Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies
Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems
Ensure system connectivity of all servers, shared software, groupware, and other applications
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
Ensure compatibility and interoperability of in-house computing systems
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems
Monitor and test system performance; prepare and deliver system performance statistics and reports
Provide orientation and training to end users for all modified and new systems
Develops and maintains backup routines ensuring reliable backups and restores
Monitors system security and access, ensuring system integrity
Monitors and maintains system storage
Performs system performance evaluations and makes recommendations for improvements
Prepares system availability reports
Installs operating system and vendor specific software updates, according to established standards
Ensures all production environments are configured for high-availability to maximize uptime
Investigates and maintains any 3rd party system tools for monitoring, backup, security, etc
Assists in the installs of operating system and vendor specific software updates, according to established standards
Helps to ensure all production environments are configured for high-availability to maximize uptime
Assists in the modifications to system hardware and software
Analyzes and documents system issues and makes recommendations as needed
Works closely with the Data Security Analyst and Chief Privacy Officer to assure proper creation and maintenance of user accounts
Provides technical support, guidance, assistance, and training as required
Participates in the development and implementation of a disaster recovery plan
Works with the Data Base Administrator to ensure database integrity
Develops programs and tools to automate scheduling of system related operations and reports
Use communication and team work skills to maintain successful working relationships throughout the organization. Listen effectively, builds strong relationships, maintains good rapport, and openly shares best practices, tools and expertise. Treat others with respect and values their input and opinions
Take ownership of department success and goal achievement. Encourage others to be proactive and have a positive attitude
Understand that one co-worker's problem is everyone's problem and works as part of a team to remediate
Promote patient, physician and employee satisfaction by uncovering customer needs through open-ended questions, clarifying expectations and anticipate the need for resolution
Follow up by communicating with customers in a timely manner, even if the issue is not resolved
Treat all visitors, internal staff and external vendors with AtlantiCare core values by demonstrating respect, integrity, safety, teamwork and service
Identify opportunities for cost savings appropriate to the department and organization and implement action plans that reduce costs
Provide exceptional quality service and support to customer groups. Follow through on commitments to customers. Tailor the solutions to meet the customers' unique needs
Openly accept customer feedback
Respond to customer request in a timely manner
Work to eliminate barriers that interfere with providing outstanding customer service
Identify and implement methods to continuously improve processes and outcomes
Understands the importance of IT systems support to the delivery of care in a 24X7 environment and ensures application availability within set standards
Understands the need to provide access for clinicians and other members of the healthcare team with the right information at the right time through the availability of seamless, accurate information
Adhere to all AtlantiCare and AtlantiCare Information Technology standards, policies, procedures, and meet regulatory requirements on a continual basis
Recognize that healthcare is a dynamic environment and demonstrate flexibility during times of change
Redirect course to adapt to changes in business strategies and goals
Effectively cope with change, handle risk and uncertainty by remaining calm, keeping emotions in check and redirecting workload
Willingly try new approaches to problem solving
View change as an opportunity to develop professionally
Maintain understanding of healthcare/technology environment
Continuously increase knowledge of industry trends and best practices by utilizing journals, publications, textbooks, seminars and training programs as appropriate to enhance personal skills and expertise
Demonstrates an understanding of healthcare/technology products and services
Works under supervision and is expected to seek guidance in unexpected situations
Performs routine activities in a structured environment. Requires assistance in resolving unexpected problems
Demonstrates an organized approach to work. Learns and applies new skills
Follows organizational standards
Has sufficient communication skills for effective dialogue
Contributes to identifying own development opportunities
Actively understands relevant legal, legislative, and policy issues as it relates to area of responsibility
Understands and practices the AtlantiCare Values
Adheres to AtlantiCare and AIT Policies and Procedures
Follows and adheres to ITIL processes - Incident Management, Problem Management and Change Management
Performs other duties as assigned
Qualification
Required
Bachelor's degree in related field with minimum 5 years' experience required or High School diploma required with minimum 10 years' experience required
MCSA Certification or higher preferred
Benefits
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits , including Pet Insurance and more
Company
AtlantiCare
AtlantiCare is a provider of health information and health engagement with emphasis on healthy, at-risk, acute or chronic illnesses.
5001-10000 employees
H1B Sponsorship
AtlantiCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (11)
2022 (9)
2021 (3)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Exact Sciences
2022-09-22Grant
Leadership Team
Michael Charlton
President and CEO
Jordan Ruch
Chief Information Officer
Recent News
Company data provided by crunchbase