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Weston & Sampson · 5 hours ago

Water/Wastewater Client Services Manager

Wilmington, MA

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $120K/yr

5+ years exp

Weston & Sampson is an employee-owned environmental and infrastructure consulting firm, seeking a Client Services Manager to drive business growth and project delivery. The role involves overseeing project completion, ensuring client satisfaction, and developing innovative solutions to differentiate the company from competitors.

ConsultingLegalProduct Design

Growth Opportunities

Responsibilities

Direct and administer the activities of the support team, provide technical resources necessary for client satisfaction and successful project completion

Responsible for quality, timely completion, and budget control of all assigned projects

Coordinate with the Operations and Business Manager to negotiate scope of work, budget, schedule, and specific contract language for all assigned projects

Research and prioritize strategic target accounts and market existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities

Visit internal and external client sites overseeing work progress and ensuring client satisfaction ensuring long lasting relationships

Delegate necessary responsibility, authority, and accountability to complete projects successfully

Prepare and review reports as needed

Qualification

Water/Wastewater managementBusiness developmentMicrosoft OfficeProject managementClient relationsIndustry knowledgeTeam leadershipCommunication skills

Required

Bachelor's degree in management, construction, or a related field is required

5-8+ years of progressive experience in Water/Wastewater operations and maintenance management

Substantial industry knowledge with active engagements in professional organizations such as WEF, AWWA, etc

Demonstrated ability to connect with municipal and industrial professionals through coordinated events, town hall meetings, professional seminars, and presentations

A valid driver's license with the ability to travel as needed is required

Strong computer skills to include a working knowledge of Microsoft Office software, including Word, Excel, PowerPoint, and other database software

Ability to generate new business opportunities and qualify leads