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Granite Telecommunications · 2 days ago

Relationship Development Associate

Lincoln, RI

Full-time

Hybrid

Entry Level

1+ years exp

Granite Telecommunications is seeking a Relationship Development Associate responsible for managing a dedicated portfolio of customer accounts. The role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling.

Business DevelopmentFitnessTelecommunications

Hiring Manager

Gregory Collard

Responsibilities

Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client’s unique needs

Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities

Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You’ll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients

Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite’s products to meet those objectives effectively

Product Expertise: Develop in-depth knowledge of Granite’s full range of products to position and sell the best solutions for each client

Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges

Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship

Qualification

Account ManagementExecutive-Level EngagementProduct ExpertiseCRM ToolsCommunication SkillsUnderstanding Client ChallengesMicrosoft Office SuiteOrganizational SkillsInterpersonal Skills