Marmon Industrial Energy & Infrastructure ยท 2 weeks ago
Inside Sales Supervisor
East Granby, CT
Full-time
Onsite
Senior Level
5+ years expMarmon Industrial Energy & Infrastructure is a global industrial organization committed to making a positive impact. The Inside Sales Supervisor will lead a sales-focused customer service team, manage customer accounts, and develop strategies to enhance customer satisfaction and drive revenue growth.
EnergyIndustrialInfrastructure
Responsibilities
Manage key customers accounts via phone, email, or online platforms to address inquiries, provide product information, and assist with purchases
Lead and supervise a team of inside sales representatives
Provide coaching, training, and guidance to team members to optimize performance and achieve sales targets
Develop and implement strategies using 80/20 red and green rules to enhance customer service quality, satisfaction, and retention
Demonstrate comprehensive knowledge of our products/services, including features, benefits, and pricing, to effectively educate customers and drive sales
Monitor and analyze sales metrics and customer feedback to identify areas for improvement and implement corrective actions
Collaborate with other departments to ensure alignment of sales and customer service efforts with company objectives
Act as a point of escalation for complex customer issues, resolving conflicts and ensuring a positive customer experience
Foster a positive and collaborative team environment, encouraging open communication and a customer-centric mindset
Stay updated on industry trends, competitor activities, and best practices in sales and customer service management
Qualification
Required
Manage key customers accounts via phone, email, or online platforms to address inquiries, provide product information, and assist with purchases
Lead and supervise a team of inside sales representatives
Provide coaching, training, and guidance to team members to optimize performance and achieve sales targets
Develop and implement strategies using 80/20 red and green rules to enhance customer service quality, satisfaction, and retention
Demonstrate comprehensive knowledge of our products/services, including features, benefits, and pricing, to effectively educate customers and drive sales
Monitor and analyze sales metrics and customer feedback to identify areas for improvement and implement corrective actions
Collaborate with other departments to ensure alignment of sales and customer service efforts with company objectives
Act as a point of escalation for complex customer issues, resolving conflicts and ensuring a positive customer experience
Foster a positive and collaborative team environment, encouraging open communication and a customer-centric mindset
Stay updated on industry trends, competitor activities, and best practices in sales and customer service management
Ability to work long hours in a sedentary position working at a computer and performing repetitive motions
Ability to move objects and materials of at least 25lbs
Ability to collaborate with operations in a manufacturing environment
Ability to follow safety guidelines and wear required PPE when onsite
Frequent Domestic and International Travel
Preferred
Previous Supervisor Experience
College degree in either Engineering, Marketing, Business, or Operations. Equivalent field experience considered
Proven track record of success in sales leadership roles, with a minimum of 5 years of experience in a similar capacity
Excellent communication, negotiation, and interpersonal skills
Strategic thinker with a results-oriented mindset and a passion for driving growth
Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities
Proficiency in CRM software and other sales tools a plus
Experience in wire and cable is highly desirable
Travel as needed up to 20%
Company
Marmon Industrial Energy & Infrastructure
Marmon Industrial Energy & Infrastructure specializes in producing electronic wire and cable products.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase