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Peoples Natural Gas · 3 days ago

Customer Service Representative - North Shore, Pittsburgh

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

$17.38/hr - $22.50/hr

Peoples Natural Gas is a long-established energy company in Pennsylvania, dedicated to providing reliable natural gas to its customers. The Customer Service Representative will handle customer inquiries, resolve billing issues, and provide support to ensure an excellent customer experience.

Energy

H1B Sponsor Likely

Responsibilities

Answer inbound calls, and when required make outbound customer calls. Independently respond to and resolve customer questions, concerns, and complaints via calls and correspondence

Provides prompt and accurate service to promote an excellent customer experience while utilizing complex computer systems

Identify, review and resolve complex billing issues including errors. Perform credit identification for new applicants

Schedule service orders to address service issues including emergency orders

Assessing customer needs and educating customers on procedures and services. Clarify information, research every issue and provide solutions and alternatives

Enter customer meter reads utilizing complex SAP system to identify, track and document correspondence, issues, actions, and resolutions

Provide administrative and clerical support as needed within the Customer Service Center

Qualification

Customer service experienceComplex problem resolutionSAP proficiencyMicrosoft OfficeIndependent thinkingCommunication skillsInterpersonal skillsOrganizational skillsDetail orientedNegotiation skills

Required

A high school diploma or equivalent and related customer service experience required

Effective communication skills and the ability to communicate in a concise and effective manner is also required

Must successfully complete company customer service and typing test administered during pre-employment process

Must successfully complete related Company pre-employment extensive background check including DOT drug testing

Excellent PC skills including mouse navigation, computer software skills (such as Microsoft Office). Able to operate computerized and standard office equipment

Must be proficient in all computer applications including Outlook email

Ability to work and multi-task in a high volume and fast paced environment

Excellent written & verbal communication & interpersonal skills; able to address complex customer needs and determine appropriate action independently

Strong negotiations skills to resolve problems

Ability to utilize multiple screens and systems to resolve customer inquiries

Able to follow procedures, process work load and help customers, while using independent thinking and good judgment

Organized, detail oriented, exercise discretion while operating within complex PUC regulatory requirements

Must be flexible & able to maintain professional disposition during diverse & stressful conditions

Reliable, regular attendance is an essential function of this job

Preferred

Associates degree preferred

Benefits

Paid time off

Consistent work schedules

Opportunities for advancement

Health benefits are comprised of medical, dental and vision coverage, including the option for family coverage

Vacation

Paid holidays

Sick pay

Life insurance

LTD insurance

Retirement plans

Tuition reimbursement

Company

Peoples Natural Gas

Peoples Natural Gas is a utilities company specializing in natural gas distribution services.

Founded in 1885

Pittsburgh, Pennsylvania, USA

1001-5000 employees

http://peoples-gas.com

H1B Sponsorship

Peoples Natural Gas has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (5)

2023 (5)