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Golf Galaxy · 2 days ago

Retail Soft Line Lead - Key Carrier

Brentwood, TN

Full-time

Onsite

Mid Level

Golf Galaxy is dedicated to growing the game of golf and creating an inclusive workforce. The Key Carrying Lead plays a crucial role in executing brand standards and enhancing the teammate experience while ensuring exceptional customer service and team leadership.

Retail

Responsibilities

Supports building and hiring a strong team by observing in-store interviews and department tours

Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture

Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events

Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level

Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with State and Federal regulations, where applicable

Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc

Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates

Maintains company loss prevention standards and controls in their department

Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.)

Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience

Creates an inclusive store environment where everyone (teammates & athletes) feels welcome and safe and is treated with respect

Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information

Takes an all-hands-on-deck approach to support the team across the store

Performs other tasks as assigned by management