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LanguageLine Solutions · 1 week ago

Toishanese Interpreter

United States

Full-time

Hybrid

New Grad, Entry Level

$23/hr - $25/hr

LanguageLine Solutions is a company dedicated to breaking language and cultural barriers for limited-English speakers and the Deaf and Hard-of-Hearing. They are seeking a Toishanese Interpreter to handle video-phone interpreting sessions, ensuring accurate communication between Toishanese and English speakers across various industries. The role offers professional training and opportunities for advancement while working from home.

Language LearningNatural Language ProcessingTranslation Service

No H1B

Responsibilities

Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner

Participate in online, video and audio training sessions

Deliver interpretation services via video and expediently type data on a dedicated device, such as a laptop, desktop computer, mobile phone, or tablet, in order to perform the essential functions of the job

Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions

Speak clearly in both languages using proper pronunciation, enunciation and polite expressions

Maintain a professional demeanor throughout the video and audio interpreting sessions at all times

Remain calm during video and audio interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls

Maintain punctuality and availability during scheduled work hours

Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission

Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law

Demonstrate commitment to cultural sensitivity and working in a diverse environment

Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or may, at times experience high call volumes. The interpreter must have the ability to provide the required, company standards of service within this dynamic environment

Qualification

Fluency in ToishaneseFluency in EnglishCultural competencyListening skillsNote-taking skillsAdaptability to technologyProfessional demeanorPunctualitySensitivity to cultural differences

Required

Fluency in Toishanese and English and skilled in the associated cultural dynamics

Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP

Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation

Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression

Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands

Must be at least 18 years of age

Legally authorized to work in the US/Canada

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)

High school diploma or equivalent

Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration

Ability to read and write the requested languages – highly preferred

Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required

Preferred

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred

Benefits

Paid professional interpreter training and continuous development.

Incentives for meeting attendance targets.

A variety of benefits including but not limited to: Medical, Dental, Vision, Employee Assistance Program (EAP), Accident, Critical Illness & Life, AD&D, Insurance Package, Inpatient Hospital, Short Term Disability, and 401K Retirement.

Employee Referral Program.

Advancement opportunities within the organization.

Interpreter support.

An inclusive and diverse work environment.