Seminole Hard Rock Support Services · 2 months ago
SYSTEMS ADMINISTRATOR I -- IT OPERATIONS & SUPPORT
Davie, FL
Full-time
Onsite
New Grad, Entry LevelSeminole Hard Rock Support Services is seeking a Systems Administrator I who will work within the enterprise systems group to test, troubleshoot, and implement server technologies and applications. The role involves maintaining multiple environments, supporting IT operations, and assisting in technology integration while requiring strong problem-solving and communication skills.
Hospitality
Responsibilities
Works under the direction of the Manager - IT Systems
Plans and schedules work to meet assignments from the manager or designated senior engineering staff who provide guidance
Meets formally or informally with the manager or designated senior staff to discuss status, ask for assistance on intractable problems, and to review accomplishments
Assists the IT Operations in providing third-level support to the enterprise
Assists the enterprise system, systems assurance, application development, and operations services in developing, implementing, and maintaining the technology infrastructure
Develops monitoring systems used to manage global infrastructure Accepts technical responsibility for equipment and assigned technologies
Make evaluations and recommendations
Assists in the analysis, design and development of new technology
Documents design, implementation and final configuration findings for both new and existing techniques and equipment
Oversees systems demonstrations
Analyzes problems, studies technical literature and existing technology
Escalates intractable problems to vendors and/or senior manager for resolution
Maintains a current understanding of strategic product mix and vendor selections
Opens problem reporting tickets and accurately uses all problem tracking software systems
Must adhere to the Seminole Tribe's Policies and Procedures
Must be able to use common hand tools and electronic test equipment to troubleshoot, diagnose, and repair issues with computers, peripherals, and computer software
Must be able to work with members of the Technical Staff and Management in a fast-paced environment to identify, isolate and resolve hardware and software issues during testing
Must maintain technical documentation for all systems deployed in the Enterprise
Must liaise with Compliance Officials and Vendors to manage the movement of test software into and out of test environment in accordance with STOF Internal Controls
Provides technical and programming support to project team
Analyzes business needs and makes appropriate application software modifications
Tests system software modifications/patches/service packs to ensure accuracy of changes
Prepares System documentation
Works with key users to resolve system problems and issues
Works with project team members to design, test and install system modifications
Develop, implement and support custom system software, reports and monitoring dashboards
Qualification
Required
Must be proficient with Microsoft operating systems
Requires well developed written and verbal communications skills
Able to work in isolation for a full shift
Must be able to travel to remote sites as may be required in support of operations
Must be fluent in the English language
Must comply with internal controls
Must exhibit well-developed verbal and written communications skills
Preferred
Experience in the following is a plus Microsoft Exchange, O365, Exchange Online, Active Directory, Entra, SolarWinds, ServiceNow, Windows Server 2016 – 2022
Company
Seminole Hard Rock Support Services
Seminole Hard Rock Support Services was created to provide support worldwide to hotels, casinos and cafes for Seminole Gaming and Hard Rock International.
501-1000 employees
H1B Sponsorship
Seminole Hard Rock Support Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Jeff Hook
EVP & CMO
Karen Hewitt, M. Ed.
Director of DEI Strategic Partnerships
Company data provided by crunchbase