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MCI · 4 months ago

Remote Inbound Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking Remote Inbound Customer Service Representatives to provide exceptional support to customers with inquiries and concerns from a home-based environment.

Business Information Systems

Responsibilities

Answer inbound customer calls in a professional and courteous manner

Assist with inquiries, complaints, and service-related issues

Provide accurate information about products, services, and policies

Document customer interactions and feedback in the system

Follow company procedures and escalate complex issues when necessary

Qualification

Customer service experienceVerbal communicationActive listeningEmpathyPatience

Required

Must be 18 years or older

High school diploma or equivalent required

Strong verbal communication and active listening skills

Ability to work independently in a remote setting

Reliable internet connection and a quiet workspace

Must be authorized to work in the country where the job is based

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)