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Shure Incorporated · 2 weeks ago

Customer Experience Intern

Skokie, IL

Internship

Hybrid

Intern

$21/hr - $40/hr

Start in 2026 Summer

Shure Incorporated is a leading global manufacturer of audio equipment known for quality and innovation. They are seeking a Customer Experience Intern to support various teams by providing exceptional service and acting as a liaison for customer inquiries and support.

Consumer ElectronicsElectronicsManufacturingProduct DesignWireless

Comp. & Benefits

No H1B

Responsibilities

Provides world class service, develops creative solutions to difficult situations, and offers proactive customer outreach to engage customer on upcoming projects, pending orders, open support cases, roadmap updates (firmware, features, events, etc.), and general questions and/or concerns

Clearly and consistently document Contact and Account records, customer data, based on interactions to monitor and report on customer satisfaction

Assist with pre-sales Leads and Tasks to discover needs, pain points, and level of opportunity before introducing to Sales for purchase

Be a first point of contact for incoming inquiries in all departments

Engage with all Customers, Dealers, and Partners in a friendly and efficient manner to offer resources, product information, and discover the type of inquiry to determine personalized recommendations and engagement

Will develop thorough understanding of the departments, business, and organization to navigate customers and collaborate with appropriate teams to deliver an elevated customer experience

Share resources, coordinate calls to support with configuration, and work in tandem with the customer and the Applications and Customer Success teams to ensure a successful deployment or issue resolution

Inform management of success as well as track escalated issues to ensure customers receive timely solutions

Coordinate and communicate with the customer throughout the Customer journey

Assists with Dealer order processing, manages the Info Queue, helps Customers submit repair requests through the Shure portal, provide repair updates to Customers, and assist with any sort of admin work for these departments as assigned

Qualification

Customer serviceProblem-solvingMicrosoft Office SuiteWriting skillsOptimistic attitudeDynamic communicationTeam playerAttention to detailOrganizational skillsSelf-motivated