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Global Credit Union · 5 months ago

Member Service Center Specialist I, II, III, or Senior - AZ

Glendale, AZ

Full-time

Onsite

Entry, Mid, Senior Level

$40K/yr - $57K/yr

Global Credit Union is seeking a Member Service Center Specialist to provide excellent member service and handle inquiries related to accounts, loans, and other services. The role involves answering telephone inquiries, processing transactions, and maintaining knowledge of credit union services.

BankingFinanceFinancial Services

Culture & Values

Responsibilities

Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service

In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services

Develop and maintain a current in-depth knowledge of credit union services and policies

Receive and post, or accurately record and forward for processing, member account transactions and research requests

Perform assigned authority level responsibilities

Identify and offer products and services that would be beneficial to the member

Perform other duties as assigned

Qualification

Customer service experienceEnglish communicationMulti-tasking abilityPleasant telephone voiceCredit union services

Required

High school graduate or equivalent

Prior customer interactive experience

Must have a pleasant telephone voice

Demonstrate a mastery of English speaking, comprehension and communicate clearly

Ability to perform multiple functions simultaneously

Member Service Center Specialist II, Category 15, requires six consecutive months tenure in the Member Service Center Specialist I position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager

Member Service Center Specialist III, Category 14, requires six months tenure in the Member Service Center Specialist II position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager

Directly related work experience and/or accelerated training completion may be substituted for tenure