Credit Union of Atlanta · 4 months ago
Contact Center Associate
Hybrid Remote
Full-time
Hybrid
New Grad, Entry LevelCredit Union of Atlanta is seeking a Contact Center Associate to serve as the primary point of contact for its members through various communication channels. This role is responsible for providing exceptional service, addressing member needs, and supporting account and loan inquiries while promoting the organization’s values and ensuring a superior member experience.
BankingFinancial ServicesLending
Responsibilities
Respond to member inquiries through phone, email, and fax, providing information on accounts, loans, products, and services
Verify the identity of each caller to maintain member security and confidentiality
Accurately document all interactions and account activities during each member contact
Assist members with account transactions such as transfers, payments, stop payments, check requests, and file maintenance
Open and close accounts and initiate membership and loan applications via telephone
Research and resolve issues related to deposits, withdrawals, loan payments, overdrafts, fees, and other account discrepancies
Support members in using electronic services including online banking, mobile banking, remote deposit, and bill pay
Set up and troubleshoot home banking and online bill payment services
Process loan payments, account deposits, withdrawals, and temporary checks as needed
Transfer calls to appropriate departments when further assistance is required
Actively identify and recommend products or services that meet members' financial needs
Consistently deliver a professional, courteous, and member-focused experience
Qualification
Required
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to multitask in a fast-paced, contact center environment
Detail-oriented with strong organizational skills
Proficiency with digital banking platforms and standard office software
Commitment to delivering outstanding member service
Good interpersonal skills
Computer skills, (MS Word or Word Perfect, Excel)
Organization and problem-solving skills
Time Management skills, and the ability to meet deadlines
Ability to work independently without direct supervision
Self-directed with excellent judgment
Strong written and verbal skills
Flexible hours and some Saturdays
Light lifting
Georgia License required
Notary Eligibility required
Preferred
Excell is a plus
Company
Credit Union of Atlanta
Credit Union of Atlanta provides an array of banking and lending services that meet the needs of the community.
Founded in 1928
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.5MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $0.5M
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