Mass Markets · 4 months ago
Contact Center Customer Service Representative
US-TX-Killeen
Full-time, Part-time
Onsite
Entry Level
1+ years expMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients. They are seeking a Customer Service Representative to handle customer inquiries, resolve issues efficiently, and maintain detailed records of customer interactions while ensuring high levels of customer satisfaction.
ConsultingInformation Technology
Responsibilities
Handle inbound calls, emails, or chats from customers
Provide accurate information about products, services, and billing
Resolve customer complaints and escalate when necessary
Maintain detailed records of customer interactions
Follow company procedures and compliance guidelines
Meet performance goals related to quality, efficiency, and customer satisfaction
Participate in training and coaching to improve service delivery
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
1+ years of customer service experience, preferably in a contact center
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Familiarity with CRM systems and call center tools
Fluent in English and Spanish
Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Must be willing to submit to drug screening
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase