xAI · 16 hours ago
Grok Field Engineer
Palo Alto, CA
Full-time
Onsite
Mid Level
$180K/yr - $440K/yr
3+ years expxAI is dedicated to creating AI systems that enhance human understanding of the universe. As a Grok Field Engineer, you will diagnose and resolve technical issues for Grok users, ensuring rapid resolutions and user satisfaction while also developing automated support tools to streamline operations.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Triage and resolve user-reported issues across Grok’s features, including API integrations, app functionalities, and AI response behaviors, aiming for rapid resolutions to get users back online
Communicate empathetically and clearly with users via email, chat, forums, and other channels, translating complex technical concepts into accessible explanations
Develop and maintain automated support agents, scripts, and workflows (e.g., chatbots, diagnostic bots, or self-service portals) to handle common queries efficiently and reduce manual intervention
Analyze support trends and user feedback to identify systemic issues, collaborating with engineering and product teams to implement fixes and enhancements
Monitor system health and performance metrics for Grok, proactively addressing potential disruptions before they impact users
Contribute to knowledge bases, documentation, and training materials to empower users and internal teams
Uphold best practices in support engineering, including SLAs for response times, escalation protocols, and continuous improvement of processes
Qualification
Required
3+ years in technical support, customer success, or software engineering roles, ideally in AI, SaaS, or tech products
Strong understanding of AI/ML concepts, APIs, web technologies, and troubleshooting methodologies
Excellent communication skills with a knack for empathy, active listening, and turning frustrated users into advocates
Proven ability to script and automate repetitive tasks using languages like Python or tools like Zapier
You excel in high-pressure, fast-paced environments, prioritizing quick wins without sacrificing quality
You work seamlessly with cross-functional teams, from developers to product managers, to drive resolutions
Preferred
Experience with SQL
Experience supporting AI or chatbot platforms, such as handling natural language processing issues or model-related queries
Prior work in startups or high-growth tech companies
Background in data analysis for identifying support patterns
Benefits
Equity
Comprehensive medical, vision, and dental coverage
Access to a 401(k) retirement plan
Short & long-term disability insurance
Life insurance
Various other discounts and perks
Company
xAI
XAI is an artificial intelligence startup that develops AI solutions and tools to enhance reasoning and search capabilities.
11-50 employees
H1B Sponsorship
xAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$42.73BKey Investors
Neptune Digital AssetsSpaceXMorgan Stanley
2026-01-06Series E· $20B
2025-12-11Secondary Market· $0.3M
2025-07-13Corporate Round· $5.32B
Leadership Team
Greg Yang
Co-Founder
Yuhuai Wu
Co-Founder
Recent News
2026-01-25
2026-01-24
Company data provided by crunchbase