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YinzCam, Inc. · 2 days ago

Gameday Operations Engineer

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

4+ years exp

YinzCam, Inc. is a tech leader in sports, developing mobile apps and analytics solutions for sports teams and venues worldwide. They are seeking a Gameday Operations Engineer to manage client requests and automate gameday runbook checks, particularly on busy gamedays, ensuring smooth operations and quick incident resolution.

Computer Software

H1B Sponsor Likely

Responsibilities

Creating and running all of our gameday runbooks for NFL games, NHL games, NBA games, MLS matches, EPL/EFL matches, and more, which means going through a detailed list of checks, and posting the results of those checks to clients before the game starts

Reviewing incident reports from fans and clients, to understand the root-cause quickly (especially under the pressure cooker of gamedays), and to respond quickly to fans and clients

Automating our gameday runbooks using AI tools and workflows, to the largest extent possible

Writing root-cause analysis (RCA) reports, for every incident, to ensure that we get these back to clients in a timely manner

Documenting incidents into JIRA, so that developers can work to address them, and ensuring that they do get addressed in a timely manner

Coordinating with third-parties (especially ticketing providers) to ensure that third-party issues are resolved speedily on gamedays

Qualification

JavaSQLGameday operationsIncident managementAI toolsTroubleshootingRoot-cause analysisJIRACommunicationDetail-oriented

Required

4+ years of experience in Java and SQL

4+ years of experience in gameday operations and incident management for digital platforms for sports

4+ years of experience in troubleshooting mobile-ticketing issues with the major ticketing providers

4+ years of experience in creating and running gameday runbooks for any sports-related organization

4+ year of experience in using tools such as Proxyman, Charles Proxy, etc

Experience/interest in using AI tools to automate different business processes (even if it has been a hobby)

An appetite to work in the adrenalin-charged, fast-paced environment of gamedays

Strong desire to learn and grow career towards leading operations on a global scale for our organization

Benefits

Paid time off every year

Paid maternity and paternity leave

Full medical, dental and vision health insurance

Paid gym membership in LA Fitness

Paid Coursera plan to take 10,000+ courses around the world

Beverages and snacks

Paid parking near the office

Building products for well-known sports teams

Company

YinzCam, Inc.

YinzCam® is a technology leader delivering apps, websites, analytics, in-venue IPTV solutions, and at-home Connected TV experiences that power the digital fan experience for sports teams, leagues, venues, and events around the world.

Founded in 2009

Pittsburgh, Pennsylvania, US

51-200 employees

http://www.yinzcam.com

H1B Sponsorship

YinzCam, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (3)

2023 (4)

2022 (5)

2021 (4)

2020 (5)