Tech Systems Inc. (TSi) · 3 months ago
Security System Tier I Professional Services Engineer
Georgia, United States
Full-time
Onsite
Mid Level
3+ years expTech Systems Inc. (TSi) is a company that specializes in providing deployment, integration, and support services for physical security applications. The Tier I Professional Services Engineer will work closely with clients and internal teams to ensure seamless implementation and support of security systems, including Access Control and Video Surveillance.
Information TechnologySecuritySoftwareVideo
Responsibilities
On-call work may be required, including coverage for nights, weekends, and holidays
Respond timely and thoroughly to escalation requests from Support Specialists
Provide ongoing software and hardware support for client systems, including but not limited to Networking, Access Control, Video Surveillance, Intrusion Alarm Systems, and Infant Protection Systems. Support includes triage and resolution of identified issues as well as software upgrades, configuration changes and other tasks required to maintain optimal system performance
Triage reported issues with a goal of remote resolution. Issues that cannot be resolved via Professional Services can be escalated to a manager for Solutions Architect assistance
Log all support interactions in the ticketing system. Maintain accurate records of all work performed, materials used, communications and issue resolution or next steps
Provide project programming/implementation support for field technicians. Project programming is typically remote; however, on-site support may be required. Collaborate with project stakeholders to ensure project timelines, scopes and deliverables are met
Provide support for field project technicians, when applicable
Provide remote support for field technicians completing Preventative Maintenance activities
Assist in development and/or maintenance of internal and customer facing knowledge bases
Dispatch field support teams as appropriate
Follow standard operating procedures for closing out remote work orders, not requiring a dispatch
Ensure all technical documentation is updated and current for assigned client environments. Including but not limited to system diagrams, configuration guides, installation documentation, access information, administrative procedures, and customer compliance requirements
Conducts technology reviews and provides guidance for technology enhancement and/or refresh for end-of-life equipment
Ensures that all TSi and customer-specific standards and procedures are followed and enforces those standards via documentation and escalation
Support any client training
Maintain up-to-date knowledge of industry trends, technologies, and standards (e.g. ONVIF, OSDP, IP and Cloud based systems)
Other duties as assigned by leadership
Qualification
Required
BS Degree in Information Technology, Computer Science, or equivalent preferred
PSP Certification, a plus
Electronic Security Certifications: Certifications in three or more TSi Supported Access Control, Video Surveillance, Intrusion, Infant Protection, and any other Electronic Security Systems. Including but not limited to Lenel, Genetec, Avigilon, Software House, Exacq, or Milestone
Hugs certification is a plus
IT Certifications: Networking, Microsoft, CompTIA, etc
3-5 years' experience installing and troubleshooting electronic security system software and hardware
Familiarity with networking fundamentals (IP Addressing, PoE, VLANs, VPNs, etc.)
Experience with client server applications
Proficiency with Windows-based platforms, system imaging, and remote management tools
Inbound/Outbound Call Center experience supporting internal and external customers
Experience with ticketing systems like Zendesk, Freshdesk or others. ServiceNow experience is a plus
Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet
Ability to troubleshoot hardware and software problems on Access Control, CCTV, and Alarm Systems equipment
Strong interpersonal skills, including a sense of urgency when attending to customer needs and while interacting with Tech Systems staff and vendors
Excellent customer service skills, including a sense of urgency when attending to internal needs
Must be detail-oriented and have excellent organizational skills
Ability to work well independently and as part of a team
Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing
Strong time management skills, including ability to meet deadlines
Experience with creating, updating and resolving service requests in a service management system
Must have a valid driver's license
Must have a clean driving record, satisfactory to Tech Systems' automobile insurance carrier
Preferred
Experience with healthcare or regulated environments (e.g. hospitals, pharmaceutical, data centers, critical infrastructure, etc.) is a plus
Company
Tech Systems Inc. (TSi)
Since 1987, Tech Systems, Inc. has been a leading provider of integrated security solutions for a diverse group of national and international clients.
201-500 employees
H1B Sponsorship
Tech Systems Inc. (TSi) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (6)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
Darryl Keeler
Owner/President
Company data provided by crunchbase