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KidStrong · 3 months ago

Membership Sales Manager

Virginia Beach, VA

Full-time

Onsite

Entry, Mid Level

$15/hr - $18/hr

2+ years exp

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. The Sales Manager will lead the sales function at the Virginia Beach location, driving membership sales and providing leadership to create a positive environment for staff and clients.

ChildrenFitnessHealth Care

Responsibilities

Driving membership sales through high-volume outbound phone calls on inbound leads

Provides excellent leadership and management to create a positive, successful environment for staff and clients

Properly manages and exceeds all KidStrong sales and operational budgets

Responsible for overseeing the sales process and systems

Works closely with the KidStrong Director to ensure that the staff and Center are looked after

Builds and maintains KidStrong class size through scheduling optimization

Models all Center activities through self-involvement (leading by example)

Trains and mentors subordinates for ongoing success and future growth

Communicate with staff for all trials and anything they need to know about the members

Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests

Enforces KidStrong corporate policies, business practices, systems and processes

Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests

Provides and maintains the highest level of customer service

Provides effective decision-making regarding customer service issues

Qualification

Outbound phone salesSales managementCRM managementMicrosoft OfficeG-SuiteCustomer serviceVerbal communicationWritten communicationLeadershipWork ethic

Required

Strong sales mentality and comfortability with outbound sales efforts

Associate or bachelor's degree in business, education, or a related field

Must have the ability to work a flexible schedule, including at least 3 evenings per week (the last class ends at 7 pm) and weekends (at least 1 weekend morning)

Be promotional-oriented and have the ability to schedule trials with a thorough vetting process

Understanding of all performance metrics (KPIs), revenue, etc

Excellent verbal and written communication skills

Entrepreneurial spirit with an open, participative leadership style and drive for excellence

Strong work ethic, integrity, and professional demeanor

Practical work experience using Microsoft Office products as well as G-Suite

Required to work at least three (3) weekday nights and at least one (1) weekend day