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MotorCity Harley-Davidson · 3 months ago

Motorcycle Sales Associate/Fit Specialist

Farmington Hills, MI

Full-time

Onsite

New Grad, Entry Level

MotorCity Harley-Davidson is a dealership focused on providing an exceptional customer experience in motorcycle sales. They are seeking a Fit Specialist to assist customers in selecting motorcycles that meet their needs, while following the dealership's sales process and maintaining customer relationships.

Retail

Responsibilities

Welcome guests into the dealership

Narrow down the selection of Harley's to find which ones fit the customers’ needs

Follow up phone calls to customers

Selling the fun and excitement of Harley-Davidson to customers

Responsible for making sure that every person encountered on the sales floor is entered into the Traffic Log

Aggressively but politely following up on all prospective customers

Meet and exceeding contact goals as assigned by the Sales Manager

Follow all procedures to complete all paperwork accurately and in a timely manner

Maintain the showroom and display of motorcycles in a manner appealing to customers

Remain alert and on the floor, at all times

Greet customers immediately, in a courteous and friendly manner

Handle telephone transactions quickly and courteously

Ensure that customers are properly qualified for needs and wants

Practice an effective selling methodology so that all customers receive consistent treatment when doing business (steps 1 through 4 of the Lemco sales process)

Make introductions to other departments to ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans

Follow policies regarding road tests, pre-delivery inspections, and vehicle deliveries

Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to 'make things right', as specifically directed by the ASM and/or Sales Manager

Attend training sessions as requested by the Sales Manager

Perform other related duties as assigned or requested

Qualification

Harley-Davidson sales experienceBig ticket retail salesMicrosoft Office SuiteGoogle Drive applicationsCustomer service skillsHigh energy levelCommunication skillsInterpersonal skillsAttention to detailSelf-motivated

Required

Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them

Passion for the motorcycling lifestyle and riding community

Must have ability to relate with broad customer base

Excellent verbal and written communication skills

Ability to present oneself as well as the company in a professional manner

Knowledge of applicable laws/policies/principles/etc

Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet

Attention to detail

Interpersonal skills and customer service skills required

Approachable, likeable, and enthusiastic personality

Ability to get along with broad customer base

High energy level needed

Be self-motivated, positive, driven and helpful

Ability to handle confidential information responsibly

Great customer service, excellent personal communication, and demonstrated closing skills

Ability to work a flexible schedule including weekends, Holidays, and evenings

Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership

Experience with CRM and/or computerized inventory systems, or the ability to quickly learn

Valid driver's license and motorcycle endorsement