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Wisconsin Community Services, Inc. · 3 months ago

Lead Care Coordinator (Internal Applicants Only)

Milwaukee, WI

Full-time

Hybrid

Senior Level

1+ years exp

Wisconsin Community Services, Inc. is an Equal Opportunity Employer seeking a Lead Care Coordinator for their Wraparound program. The role involves providing leadership and support to Care Coordinators, ensuring adherence to the Wraparound process, and coordinating individualized care for youth and families in crisis situations.

CharityEmploymentHealth CareNon Profit

Responsibilities

Provide leadership and role modeling of the Wraparound process for Care Coordinators

Assist Supervisors with development of care coordinators, including but not limited to: mentoring and training new care coordinators, engaging in problem-solving and feedback to care coordinators, identifying informal and natural supports with care coordinators, training and approving documentation for care coordinators, as well as coaching care coordinators to follow best practices in adherence to specific program policies and procedures

Provide hands-on training in the community with all new Care Coordinators for the first 6 months of employment

Attend Team/Plan of Care Meetings and Court Hearings to provide coaching for staff in the Wraparound Process, policies, and procedures, and maintain follow through on policies with existing staff

In conjunction with Supervisor, utilize reports and data provided by Milwaukee County Behavioral Health Services to continuously improve the care provided to youth and families

Maintains a caseload of approximately 6 youth and families

Contact enrolled youth and families within 48 hours of enrollment and set up initial visit to occur within 5 business days of enrollment to introduce self and supports available

Schedule and attend required face-to-face visits as guided by program specific guidelines, and facilitate Child and Family Team Meetings to discuss treatment planning in accordance with program specific deadlines

Within the first 30 days, coordinates the initial meeting of the Child and Family Team and develops the initial individualized Plan of Care based on the identified strengths and needs, including a comprehensive 24-hour Crisis Plan

Monitor the provision and quality of services provided to families through the Child and Family Team and is the liaison when new services/resources need to be sought or developed

Advocate for youth and families across a variety of settings, including home, educational, court, and community settings, as needed

Attend all scheduled court hearings as a representative of the REACH-Crisis program to support youth and families, as well as care coordinators, throughout the court process and explain supports available/in place

Seek community resources with the assistance of the Team and modify the Plans of Care with youth and families in person and subsequently in Avatar whenever services or resources need to be added and/or deleted

Provide or arrange for transportation for youth/young adults to appointments, crisis/respite services, including assisting a youth and family with identifying natural supports and sustainable transportation plans, etc., if needed

Provide or secure support and crisis/emergency services for youths enrolled and/or their families. This may be done through face-to-face contact, phone contact/ availability or an on-call system

Completes all necessary paperwork in a strength-based manner per Wraparound Milwaukee/Agency requirements, (i.e., court letters, Plans of Care, Discharge Summaries, change of placement forms, Provider Referrals, Provider Notes, evaluation instruments, consent forms, etc.)

Maintain accurate information online, ensuring that family demographic information and Child and Family Team Member contact information is up to date in Avatar

Collaborate with other necessary individuals the youth and family may have contact with

Keep Wraparound Milwaukee informed of all emergencies or critical incidents (refer to Wraparound Policy #010 – DHHS Critical Incident Policy)

Qualification

Care CoordinationMental Health ServicesTrauma-Informed CareTechnological AptitudeCommunicationProfessionalismMulticultural SensitivityDe-escalation SkillsProblem-Solving SkillsAdaptabilityTeamworkTime Management SkillsMotivation

Required

Must possess at minimum a bachelor's degree in a relevant area of education or human services

Minimum of one year of experience providing mental health services. One (1) year of experience must be working with children or adolescents in mental health OR 20 hours of training within 3 months of hire, in addition to the training requirements of DHS 34

Lead Care Coordinators must have at least one year of Care Coordination experience with Wraparound Milwaukee. Care Coordinators being promoted to a Lead position must be approved by Wraparound Milwaukee Program Manager (or designee) in writing prior to a promotion occurring

Lead Care Coordinators must be certified as a Care Coordinator by Wraparound Milwaukee prior to being eligible

Mental Health/Human Development - Working knowledge of mental health needs and positive child/youth development

Trauma-Informed Care - Patience and understanding of traumatic life situations

De-escalation Skills - interact with escalating youth and/or parents in a calm and professional manner and respond appropriately in crisis situations

Technological Aptitude - Must be comfortable with navigating electronic health records, including in Avatar and utilizing Microsoft Word, Excel, PowerPoint, etc. to meet programmatic needs

Time Management Skills - Ability to maintain schedules, meet deadlines and multi-task

Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including clients, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings

Communication- Ability to follow oral and written instructions. Ability to provide information effectively with a diverse population - the people we serve, supervisor, colleagues, and program partners in writing and oral communications

Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges

Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team

Teamwork - Ability to work as a team participate productively while also managing independent contributing duties and responsibilities

Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting

Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries