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Genetec · 3 months ago

Technical Trainer

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $130K/yr

2+ years exp

Genetec is currently seeking a Technical Trainer to deliver training on their products at various locations. The role involves preparing training materials, facilitating courses, and maintaining knowledge of Genetec's offerings while requiring frequent travel.

Mobile DevicesSecuritySoftware

Growth Opportunities

Responsibilities

Deliver technical training to Genetec customers, resellers, distributors, and internal staff

Update existing training material to reflect changes in new product releases

Create training presentations, manuals, course outlines, and digital references

Contribute to improve training documentation and tools

Maintain a current, in-depth knowledge of Genetec's products and functionality

Participate in classroom setup, lab and exam grading, and course question follow-up

Facilitate instructor-led technical courses using servers, clients, networks, and devices

Facilitate online instructor-led courses using a cloud-based virtual environment and LMS

Communicate course feedback to internal teams for process and product improvement

Effectively convey technical understanding to different audiences, from users to administrators

Qualification

Technical training deliveryWindows operating systemsNetworking principlesDatabase conceptsTechnical troubleshootingPhysical access control systemsVideo management systemsOnline training deliveryCloud-based technologyCybersecurity conceptsPresentation skillsCommunication skills