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The Lash Lounge · 3 months ago

Front Desk Sales Associate

Shiloh, IL

Part-time

Onsite

Entry Level

$15/hr - $15/hr

1+ years exp

The Lash Lounge is a premier eyelash salon, known for its innovative training approach and commitment to guest care. They are seeking a dynamic Front Desk Sales Associate to enhance the guest experience, manage appointment scheduling, and maintain salon organization while contributing to a positive team culture.

BeautyCosmeticsLifestyle

Responsibilities

Guest Experience: This is at the top of our list of importance at The Lash Lounge. We aim to provide the highest level of experience for our guests. This position is involved in many steps of the guest experience, including the initial phone call, greeting guests, checking them in, providing information and answering questions about membership services

Manage the appointment scheduling for The Lash Lounge guests, to include confirming appointment times and rescheduling as needed and handling incoming and outgoing calls with the expected "Gold Standard" customer service level

Proactive guest outreach by receiving guest leads (via voicemail, web forms, social media, text and elsewhere) and contacts them via phone to answer questions about memberships and services

Manage the proper tracking and input of guest records into the salon software with correct guest lead source and promotional codes

Manage an organized work area, preparing and filing guest records, intake forms, consultation forms, after care hand-outs, package purchase agreements, and all other forms as needed

Be proficient and educated in working the POS software, sales transactions of guests for services and retail items, and manage the end of day cash drawer reconciliation

Educate guests on retail products' key benefits

Resolve issues such as scheduling conflicts or mishaps, product returns, and customer complaints

Aide in the cleanliness of the salon, including stocking the retail area, merchandising area, picking up trash, sweeping, cleaning, dusting to keep the salon appearance at its best

Assist with promotional events at the salon or outside the salon to help market the salon and build the brand

Contribute to group operations, such as inventory maintenance

Other duties as prescribed

Qualification

Customer service skillsVerbal communicationFront Desk Sales experienceComputer skillsMulti-taskingAttention to detailSelf-motivationOrganizational skillsFlexibility