City of Irvine · 3 months ago
Information Technology Specialist I - Unified Communications Engineer
Irvine, CA
Full-time
Onsite
Mid Level
$93K/yr - $146K/yr
4+ years expThe City of Irvine is seeking a skilled Unified Communications Engineer to join their Information Technology team, dedicated to delivering reliable communication services across City departments. This role involves the design, implementation, and maintenance of various telephony and collaboration systems, ensuring seamless communication and operational resilience for City staff and public safety teams.
GovernmentHealth CareOffice Administration
Responsibilities
Administer and support unified communications platforms including Microsoft Teams, AWS Connect, Cisco hosted telephony, AudioCodes SBCs, and Zoom
Oversee and enhance conference room AV systems, ensuring reliable performance for meetings, collaboration, and public engagement
Administer the Police Department’s phone recording system, ensuring compliance, reliability, and secure retention of records
Lead UC buildouts for new City facilities, coordinating design, vendor engagement, and implementation
Guide upgrade and replacement projects that modernize the City’s UC infrastructure
Partner with leadership to support budgeting, licensing, and vendor contract management
Collaborate with IT, networking, and security teams to ensure communications are resilient, secure, and accessible to all departments
Qualification
Required
Bachelor degree in Computer Science or closely related field and four (4) years of general information technology experience performing technical and/or analytical tasks for computer systems or services in any of the functional areas or emerging information technology fields, or any combination of education and experience that provides equivalent knowledge, skills, and abilities
Three (3) years of professional experience in Unified Communications engineering or administration
Demonstrated expertise in Microsoft Teams, AudioCodes SBCs, and enterprise telephony solutions
Strong understanding of networking fundamentals including QoS, SIP, and RTP
Proven experience managing mission-critical communications systems in a complex organization
Excellent written and verbal communication skills, with the ability to partner across City departments and with public safety stakeholders
Preferred
Significant experience supporting Microsoft Teams Phone System, Teams Rooms, and Direct Routing
Hands-on knowledge of AudioCodes SBCs and SIP trunking
Familiarity with AWS Connect or other enterprise contact center platforms
Experience with Cisco UC technologies and Zoom administration
Proven ability to manage and support AV systems for conference rooms and public meeting spaces
Experience managing and supporting digital signage
Experience with voice recording systems such as NICE or Verint
Strong troubleshooting skills and the ability to resolve complex issues across telephony, messaging, and video systems
Experience leading projects, coordinating vendors, and managing budgets
Company
City of Irvine
City of Irvine is a government administration that offers educational institutions, animal care and an enterprising business atmosphere.
501-1000 employees
Funding
Current Stage
Late StageRecent News
The Real Deal
2025-11-05
Government Technology US
2025-09-16
City of Irvine
2025-05-07
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