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Kelvion · 1 day ago

Vice President of Service Ops

Catoosa, OK

Full-time

Onsite

Director/Executive

10+ years exp

Kelvion is committed to leading industrial transformation through innovation and sustainability. The VP Service Operations Americas will oversee service operations across the Americas, managing P&L responsibilities and ensuring customer satisfaction while driving revenue through maintenance and repair services.

Manufacturing

Responsibilities

Lead and develop regional service teams to drive performance and customer satisfaction while conducting business at the safest possible level on Kelvion and customer sites

Deliver monthly, quarterly, and annual service revenue and margin targets

Expand service capabilities and geographic reach in the Americas to meet customer demand, to include use of channel partners for regional field service support

Interact directly with customers at multiple levels, CEO to shop floor, in representing Kelvion while driving customer satisfaction and future business opportunities

Implement standardized service processes and digital tools to improve efficiency and consistency

Maximize utilization of service capabilities and infrastructure

Hire, set clear expectations and follow through on deliverables

Foster people development and drive talent retention within service operations

Support strategic initiatives aimed at transformational growth and brand expansion in alignment with global objectives

Collaborate with cross-functional teams to align service strategies by product and market served

Expand market share and penetrate new industries through service excellence

Enhance organizational structure to scale the organization for future growth

Lead the Americas service organization to meet operational and financial targets

All other duties assigned

To ensure Kelvion’s Standard of Excellence, which includes quality, is incorporated into every product we produce

Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Vision and Values, Operational Framework

Qualification

Service delivery processesCustomer lifecycle managementLeadership in operationsRevenue target deliveryLarge-scale service projectsChange agentStrategic visionTactical executionMatrix organization experienceInternational work exposure

Required

Deep understanding of service delivery processes and customer lifecycle management, to include experience with service overhaul programs, service parts sales and field service support

Hands-on leadership style with strategic vision and tactical execution capabilities

Change agent with the ability to integrate into existing teams while driving transformation

Willingness to travel across the Americas as needed

Represent the Americas region in global forums and legal entities on service-related matters

Bachelor's Degree from an accredited university program

10 plus years of experience in operations, leading others in a medium-sized, global organization—preferably in industrial or manufacturing environments

Experience working in matrix organizations; exposure to international work environments is a plus

Strong track record of delivering revenue targets in competitive markets

Skilled in managing and closing large-scale service projects