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GBG Plc · 3 months ago

Customer Growth Executives

Florida, United States

Full-time

Hybrid

Mid Level

GBG Plc is focused on enabling safe and rewarding digital lives for genuine people everywhere. As a Customer Growth Executive, you will be pivotal in driving client success and business growth by managing client relationships, ensuring satisfaction, and delivering customized solutions that align with clients' needs.

AnalyticsComputerData IntegrationFraud DetectionInformation ServicesInformation TechnologyMachine LearningSecuritySoftware

Responsibilities

Client Relationship Management: Foster and maintain strong, lasting relationships with clients, acting as the primary point of contact

Account Growth and Retention: Identify upsell and cross-sell opportunities while ensuring high client retention and satisfaction

Solution Consultation: Collaborate with Professional Service Consultants and internal teams to deliver optimized solutions tailored to clients' technical and strategic needs

Commercial Negotiations: Lead contract renewals, pricing discussions, and negotiate terms that drive mutual business success

Quarterly Business Reviews (QBRs): Conduct regular, in-person QBRs to evaluate client success, review key metrics, and align on future strategies and goals - Up to 30% travel required

Client Advocacy: Serve as a champion for clients, relaying feedback to internal teams to enhance products and services

Performance Tracking and Reporting: Monitor and report on key account metrics, ensuring transparency and proactive management of client success

Collaboration with Sales: Partner closely with Sales to transition new clients and identify opportunities for further engagement

Qualification

Account ManagementContract NegotiationsIdentity VerificationC-level Relationship BuildingQuarterly Business ReviewsCross-sellingUpsellingClient AdvocacyPerformance Tracking

Required

Proven account management experience, with experience managing enterprise-level accounts in complex organizations

Proven success in managing accounts with an annual contract value (ACV) of >$3M with a track record of cross sell/upsell and retention rates of 90% or higher

Experience in the identity verification, fraud prevention, or related technology domains

Strong ability to build relationships with C-level stakeholders and influence strategic business decisions

Expertise in contract negotiations, upselling/cross-selling, and driving revenue growth

Skilled in conducting Quarterly Business Reviews (QBRs) and delivering customized solutions to meet client needs