CatchProbe Intelligence Technologies · 3 months ago
Customer Solution and Success Engineer
United States
Full-time
Remote
Senior Level
5+ years expCatchProbe Intelligence Technologies is a company focused on security solutions, and they are seeking a Customer Solution and Success Engineer to ensure customers maximize their investment in CatchProbe solutions. The role involves guiding customers in implementing security technologies, advocating for customer trust, and conducting advisory sessions to provide best practices guidance on security intelligence solutions.
AnalyticsArtificial Intelligence (AI)Big DataCyber SecurityInformation TechnologyIntrusion DetectionNetwork SecurityRisk ManagementSoftware
Responsibilities
Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing CatchProbe solutions to achieve their business and security objectives
Be a Senior Technical advisor guiding the customers in implementing CatchProbe Intelligence solutions with a focus on fully integrating these technologies into their security operations
Be a Go-To customer expert on CatchProbe Intelligence solutions and become a Subject Matter expert over time
Serve as a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and manage their overall Cloud Security program
Conduct Webinars & other customer advisory sessions to provide Best Practices guidance on Security Intelligence Solutions
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
Qualification
Required
5+ years of experience in the security domain, including both detailed understanding of attacker techniques and tracking the threat actors behind specific campaigns
5+ years of experience in multiple security engineering disciplines (threat intelligence, incident response, red teaming, penetration testing, security operations, application security, fuzz testing, etc.)
3+ years of people management experience, or relevant experience demonstrating readiness to step up into a people management role
3+ years of hands-on experience in Malware Analysis, Reverse Engineering and various sandbox technologies
Public track record of relevant security research, especially around threat actor tracking
Master's degree or advanced technical degree
5+ years of experience with operational security/Intel roles in large, complex organizations
Experience analyzing cost/benefit of security feature selection
Creative leader with superior analytical abilities
Excellent written and verbal communication skills while engaging both technical and non-technical stakeholders
Strong problem solving and negotiation skills to earn trust with teams
Demonstrated ability to work through ambiguity to detailed solutions
Maturity, judgment, and proven ability to lead and influence others
Independently driven, resourceful, and able to deliver results with minimal direction
Ability to communicate clearly and effectively with developers, product managers and senior business leaders
High sense of ownership, urgency and drive
Proven ability to collaborate and establish key threat intelligence partnerships to bolster information sharing and defenses
Expertise tracking APT adversaries leveraging the Diamond Model to identify and characterize various TTPs, capabilities, infrastructure, and operational campaigns
Knowledge of major cloud and productivity platforms, identity systems to map attacker technique to expected footprint in range of datasets
Experienced with curation of Threat Intelligence and delivering customer briefings and use data to 'tell a story'
Collaborate with other intelligence teams across CatchProbe to design and develop new security mitigations and defenses, with a focus on strategy and scalability
Expert knowledge in intelligence analysis and reporting using common tools and techniques
Experience with data analysis and cyber threat investigations in Azure
Network penetration testing and intrusion remediation experience
Have strong data knowledge, and ability to analyze and present complex data visually in a meaningful way
Good written and verbal communication skills and an eye for detail
Ability to lead analysts across geographically separated teams
Self-starter and able to deliver under stress, particularly in emergency response situations
Innovative thinking to solve hard problems in ways that meet both customer and business goals
BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
Experience in building tooling to support cyber threat intelligence analysis efforts
Minimum 10 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles
In-depth understanding of Networking, Network Security, and Cloud concepts and experience with multi-vendors networking devices such as Firewalls (physical/virtual/cloud) routers, switches
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
Expertise with Cloud Delivered Security Services (URL filtering, Enterprise DLP, Threat Prevention & Wildfire)
Relevant work experience in pre- or post-sales, support, customer success, consulting or similar roles
Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required
Strong consulting and project management skills, with validated results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions
Existing knowledge of, and experience with public cloud platform (SaaS) features, capabilities, and best use
Experience with security products and/or offerings
Knowledge of SIEM, vulnerability management tools and firewalls
Knowledge understanding malware, exploits, operating system structure and behavior
Ability to communicate technical details to a non-technical audience
Ability to multi-task and work in a fast-paced environment
Availability to provide after-hours support on a scheduled / non-scheduled basis
Excellent customer communications skills including technical teams, executives, and audiences of all sizes
3+ years of experience as a technical support/escalation resource for enterprises in a similar or related field
Experience in teaching customers on product functionality tailored to their use cases
Firm understanding of cloud data warehousing, data lakes, ETL concepts and workflows, BI solutions, and SQL
Experience implementing software solutions for customers
Excellent customer-facing skills and interest in working with customers remotely
Previous start-up experience a plus
Ability to clearly articulate technical issues to both technical and non-technical audiences, including executives, and explain their impact on business both internal and external to the organization
Ability to multi-task and work in a fast-paced environment
Company
CatchProbe Intelligence Technologies
CatchProbe is the world’s first AI-driven, SaaS-based, centralized, and autonomous intelligence platform — IntelligencySuite (version: IDA Mountain) — delivering actionable intelligence solutions across Web Intelligence, OSINT, Deception Systems, Threat Intelligence, and Digital Crime Analytics.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$5MKey Investors
Applied Value
2022-08-01Pre Seed· $1.5M
2021-10-01Pre Seed· $1.5M
2021-02-07Pre Seed· $1M
Company data provided by crunchbase