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Ricoh USA, Inc. · 3 months ago

Administrator, Order Support

Duluth, GA, United States

Full-time

Onsite

Mid Level

3+ years exp

Ricoh USA, Inc. is a company that supports the Sales organization by managing the end-to-end order process for equipment and services. The Order Administrator serves as a central point of contact from order booking through billing and funding, ensuring accuracy, timeliness, and customer satisfaction while collaborating across various departments.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Receive and process sales orders from Sales Representatives

Evaluate revenue and cost factors including pricing, lease rates, vendor credits, promotions, and compensation

Verify product information and pricing against contracts and published structures

Ensure all supporting documentation is complete and accurate

Complete orders per Ricoh policies and quality standards

Maximize order processing efficiency to meet delivery and invoicing timelines

Review leasing program results and document accuracy

Provide order status updates and reconcile Order Management reports

Serve as a subject matter expert on customer accounts and order types

Resolve post-submission order issues and coordinate paperwork flow

Manage Oracle-booked orders through delivery, invoicing, and funding

Prevent order rollovers by ensuring timely progression

Communicate order status across departments

Run and format Order Management reports

Utilize Microsoft Office tools, especially Excel and PowerPoint

Meet targeted KPIs and act as a funding liaison post-invoicing

Handle complex customer and lease invoicing disputes

Ensure transactions are billable and fundable before installation

Initiate and process lease funding

Liaise with third-party leasing companies to resolve issues

Train new employees and assist with complex orders

Perform other duties as assigned

Qualification

Order ManagementMicrosoft ExcelOracleData EntryCommunication SkillsAnalytical SkillsMultitaskingTraining SkillsOrganizational SkillsPresentation Skills

Required

Associate degree or equivalent business experience required

Minimum 3 years of experience in sales, customer service, operations, or finance

Experience supporting sales/service organizations and managing multiple priorities

Proficiency in Windows, Microsoft Office (Excel, Word, PowerPoint)

Accurate typing and data entry skills

Strong communication and presentation abilities

Excellent organizational and analytical skills

Ability to multitask and collaborate with sales personnel

Preferred

Bachelor's degree preferred

Oracle experience preferred

Capable of training new employees

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)