Customer Success Hero jobs in United States
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UpsellPlus · 4 months ago

Customer Success Hero

positionBrooklyn, NY
timeFull-time
remoteOnsite
seniorityMid Level

UpsellPlus is focused on helping Shopify stores grow their revenue through product recommendations. They are looking for a Customer Success Hero to provide support, onboarding, and ensure the success of their clients, particularly large Shopify brands, by being proactive and responsive.

E-CommerceSoftware

Responsibilities

Make our merchants win: Be so good merchants don't believe it. Hop on calls to help them onboard. Suggest improvements based on what you see
Customer obsession: Get 5 star reviews
Make us a better human-machine team: We invest heavily in AI tooling and internal dashboards. Knowledge of AI and how to apply to CS is a plus

Qualification

Customer Success experienceShopify ecosystem knowledgeCrispIntercom experienceTechnical English skillsProactive problem solvingAI knowledgeAttention to detailCommunication skills

Required

Background in a rapid fire and high level CS team for ecommerce saas
Knowledge of the Shopify ecosystem, apps, and stores
Experience with Crisp or Intercom is deal. We use Crisp
A ‘Get Stuff Done' mentality and ability to be proactive, see problems and work through them independently
Strong technical English skills, both written and spoken
English speaking
Overly communicative
Has very high attention to detail
Loves helping Shopify brands succeed

Preferred

Knowledge of AI and how to apply to CS is a plus

Company

UpsellPlus

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AI conversion and AOV optimization agent
dateFounded in 2021
location
New York, New York, USA
people-size2-10 employees
web-link
https://www.upsellplus.com/

Funding

Current Stage
Early Stage

Leadership Team

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Pengyi Wang
Full-stack Developer
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Company data provided by crunchbase