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MEDITECH · 3 months ago

Technical Support Specialist, Off Hours

Massachusetts, United States

Full-time

Hybrid

New Grad, Entry Level

$54K/yr - $66K/yr

MEDITECH is a company focused on providing reliable and high-performing EHR systems. The Off-Hours Technical Support Specialist will troubleshoot and resolve technical challenges affecting the EHR system while collaborating with customers and vendors on IT projects.

Health CareInformation TechnologySoftware

No H1B

Responsibilities

Identifying and troubleshooting technical issues related to hardware, networking, operating systems, databases, cloud structures, and related areas

Collaborating with other members of the Off-Hours technical team to triage and resolve identified issues, including those within the infrastructure and/or applications

Serving as a front-line technical resource for recognizing and resolving issues in the EHR, understanding the critical nature of any system disruption in a healthcare setting

Working on scheduled customer technical projects during off-hours to minimize customer downtime. Examples include assisting with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc

Collaborating with customers and assisting vendor partners on large-scale IT projects involving software, hardware, network, and functionality issues with their MEDITECH EHR solution