Árachas Group · 4 hours ago
Personal Lines Customer Service Representative
Bartlett, IL
Full-time
Hybrid
Entry Level
1+ years expArachas Group, LLC is an independent insurance and risk management company that has been serving clients since 1975. The Personal Lines Customer Service Representative will provide exceptional service to clients by assisting with policy inquiries, processing changes, and ensuring client satisfaction across all personal lines insurance products.
ConsultingEmployee BenefitsFinanceInsurance
Hiring Manager
Dani Rappenecker
Responsibilities
Respond promptly and professionally to client inquiries via phone, email, and in-person
Process policy changes, endorsements, renewals, cancellations, and billing inquiries
Educate clients on policy coverage, limits, and options to ensure they have appropriate protection
Collaborate with insurance carriers to resolve client issues and ensure timely processing of requests
Maintain accurate and up-to-date client records in the agency management system (Applied Epic)
Identify opportunities to cross-sell or upsell additional personal lines products
Assist with new business quoting and application processing as needed
Ensure compliance with all regulatory requirements and internal procedures
Other duties as assigned
Qualification
Required
High School Diploma or equivalent required; Associate or Bachelor's Degree a plus
Valid and relevant Property & Casualty license within state of business, or willingness to obtain the license within 90 days of employment
1-2 years of experience in personal lines insurance or a customer service role
Strong knowledge of personal lines insurance products and industry practices
Proficiency in agency management systems (Applied Epic) and Microsoft Office Suite (Word, Excel, Outlook)
Excellent communication, interpersonal, and problem-solving skills
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
Ability to pass a criminal background check as permitted by law
Benefits
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
Company
Árachas Group
Árachas Group is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
William Sullivan, CIC
CEO
Kevin Lesch
Chief Operating Officer
Company data provided by crunchbase