GSI Executive Search - Club, Resort and Hospitality Industry · 4 months ago
Clubhouse Manager
Houston, TX
Full-time
Onsite
Senior Level
5+ years expRiver Oaks Country Club, founded in 1923, is a premier private club in Houston known for its exceptional service and world-class amenities. The Clubhouse Manager will oversee daily operations related to member dining, housekeeping, and member services, ensuring high standards of service and member engagement.
Hospitality
Hiring Manager
Tara Osborne
Responsibilities
Provide daily oversight of all Clubhouse operations, with emphasis on member Dining, Food & Beverage outlets, Member Services, Housekeeping and Laundry, Valet, Safety and Security and Club events
Assume full responsibility for clubhouse operations in the absence of the Club Manager and/or the GM/COO
Maintain a high level of visibility and positive Member interaction, ensuring exceptional service and experiences
Interact professionally with Club members, employees, vendors and the ROCC community to uphold the Club's standards
Attend staff meetings and member committee meetings as required
Assist the Club Manager in preparing the annual budget, including revenue projections, operating expenses, labor, event costing and capital expenditures for all assigned departments
Oversee and monitor ongoing inventories of China, glass and silver
Collaborate with the Club Manager and Human Resources to develop and maintain effective orientation and training programs for new and existing staff
Provide frequent and timely training sessions with support from the other manager
Develop and maintain standard operating procedures for all areas of clubhouse operations
Ensure optimal conditions across all areas of clubhouse maintenance
Maintain the Club's Employee Safety Program including leading the Employee Safety Committee and ensuring proper safety and security equipment and protocols
Participate in planning sessions for all Club events, contributing to seamless and successful execution
Qualification
Required
Undergraduate degree preferred (Hospitality focus ideal but not required)
Minimum of 5+ years of progressive management experience in a high-end, Member-owned private club or luxury hotel
Demonstrated success in leading sizeable teams within Food & Beverage operations, particularly in A La Carte Dining; experience in Locker Rooms or other clubhouse amenities strongly preferred
Proven ability to manage employees through the full employment life cycle
Track record of creating and executing effective, in-house training initiatives (e.g., cheese/wine tastings, menu and special communication strategies)
Commitment to professional development for self and direct reports
Deep understanding of private club culture, with the ability to represent it authentically in words and actions
Excellent verbal and written communication skills, with the ability to engage both Members and staff effectively
Benefits
Performance Bonus eligibility
Medical, Dental, and Vision Insurance
Generous 401(k) Matching & Safe Harbor Contributions
Fully paid Group/Voluntary Life Insurance
Paid Time Off
Short- and Long-Term Disability
Dry cleaning privileges
Annual Christmas Bonus
Employee Meals
Complimentary Parking
Employee Scholarship Program
Company
GSI Executive Search - Club, Resort and Hospitality Industry
GSI Executive Search, an Ethos Club & Leisure Alliance company, is a full-service executive search firm serving the private club and hospitality industries throughout the U.S.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Dallas Addison
Partner, Managing Director
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