Northside Center for Child Development · 4 months ago
Helpdesk Engineer L2
New York, NY
Full-time
Onsite
Entry, Mid Level
$53K/yr - $88K/yr
2+ years expNorthside Center for Child Development is an organization that serves over 4,000 children annually through behavioral health and early childhood services. They are seeking a proactive Helpdesk Engineer to provide Tier 1 and Tier 2 support for desktop configurations and Office 365 services, ensuring timely resolution of user issues and maintaining high service standards.
Child CareEducationHealth CareHome Health CarePersonal HealthWellness
Responsibilities
Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues
Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11)
Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive
Install, configure, and update desktop software, operating systems, and patches as needed
Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center
Maintain inventory of IT hardware and software assets
Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning
Escalate unresolved issues to appropriate technical teams and coordinate follow-ups
Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps
Support and troubleshoot mobile device access to corporate resources (iOS/Android)
Provide network troubleshooting for end-users (Wi-Fi connectivity, VPN access, printer configuration)
Qualification
Required
2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role
Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting
Proficient in supporting Office 365 suite applications and services
Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus)
Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers)
Excellent problem-solving skills with a focus on root-cause analysis
Strong verbal and written communication skills; ability to explain technical information to non-technical users
Customer service mindset with an emphasis on patience, professionalism, and follow-through
Preferred
Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk)
Basic knowledge of ITIL processes
Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager)
Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus
Associate or Bachelor's Degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience)
Company
Northside Center for Child Development
Northside Center is a nonprofit that provides expert behavioral/mental health, education and enrichment programs to children and families living in poverty.
201-500 employees
H1B Sponsorship
Northside Center for Child Development has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Hazel Guzman, Ph.D., IMH-E
Chief Program Officer
Company data provided by crunchbase