City Wide Facility Solutions Houston · 3 months ago
Account Manager-Client Success
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expCity Wide Facility Solutions Houston is a trusted partner in the commercial building maintenance industry, seeking a dedicated Account Manager to join their team. The role focuses on ensuring customer satisfaction through effective communication, problem-solving, and service delivery, acting as the primary contact for client accounts.
Facilities Services
Responsibilities
Serve as the primary point of contact for assigned accounts, ensuring a positive client experience
Develop strong, long-term relationships that encourage trust and client retention
Address client needs promptly and coordinate with internal teams to deliver tailored solutions
Monitor account health and proactively identify opportunities to improve service
Support contract renewals and account growth through excellent service delivery
Qualification
Required
Bachelor's degree in Business, Communications, or related field
2+ years of experience in account management, client success, or customer service
Exceptional communication, listening, and problem-solving skills
Strong organizational abilities and the capacity to manage multiple accounts simultaneously
Ability to present and collaborate effectively with all levels of an organization
Willingness to travel occasionally for client meetings
Preferred
Familiarity with CRM software
Benefits
Medical, dental, vision, life insurance, and 401(k) with company match
Additional voluntary insurance options
Hybrid work flexibility
Professional, team-oriented work environment
Opportunities to give back through community involvement
Company
City Wide Facility Solutions Houston
City Wide Facility Solutions Houston is a management company in the building maintenance industry, building on more than 50 years of experience offering janitorial and more than 20 other facility maintenance services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase