Hoplr - Community engagement platform · 4 months ago
Community Manager / Support Engineer
Ghent, WV
Full-time
Onsite
New Grad, Entry LevelHoplr is a community engagement platform focused on fostering social interaction among neighbors. They are seeking a passionate Community Manager / Support Engineer to support users and build strong local communities in Belgium and the Netherlands.
CivicTechCommunitiesGovTechSmart CitiesSocial Media
Responsibilities
Handling incoming and outgoing tickets/emails
Making use of our social media channels to engage with the Hoplr community
Proactively supporting the Customer Success team and handling all incoming requests
Identifying and documenting bugs or pain points for the engineering and product teams
Follow-up on customer messages
Mastering all Hoplr features
Helping users get the most out of community network Hoplr through various learning channels (e.g. on-site info evenings)
Qualification
Required
You have experience empathically answering emails or chats
Language skills in Dutch, French and English
You know when to ask for help, but you can also dig in to find solutions yourself
You are an advocate for high-quality standards, innovation, and excellent user experience
Calm and empathetic - you can adapt to any situation by personalising responses and educating our community
Benefits
Means of transport
Homework
Field work
Two easily accessible offices near Ghent
Company
Hoplr - Community engagement platform
Hoplr is a social network for local governments and public sector that facilitates neighbourhood oriented care, communication and citizen participation.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5.82MKey Investors
QuaeroQ
2023-03-22Series Unknown· $1.09M
2021-03-09Series A· $2.38M
2019-09-26Series A· $0.76M
Leadership Team
Jennick Scheerlinck
Founder, CEO
Arnaud De Groote
Co-Founder & COO
Company data provided by crunchbase