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Stiles Machinery · 1 day ago

Field Service Representative/Technician

Baltimore, MD

Full-time

Hybrid

Entry Level

2+ years exp

Stiles Machinery has been helping manufacturers nationwide increase their efficiency and productivity for more than 60 years. As a Field Service Representative, you'll apply your technical, electrical, and mechanical skills to assist customers with machinery and equipment, including installation, troubleshooting, and maintenance.

IndustrialMachinery ManufacturingSoftware

Responsibilities

Perform installation, start-up services, and operation instruction on all equipment represented by the company

Provide prompt follow-up reports on work performed, problems encountered, and customer concerns

Recommend improvements pertaining to the operation and reliability of our products, when appropriate

Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting

Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment

Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed

Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers

Qualification

Technical skillsElectrical skillsMechanical skillsField Service trainingCustomer relationship managementTroubleshootingInstallationMaintenance procedures