UNIQLO · 1 month ago
Customer Experience Analyst
Kearny, NJ
Full-time
Onsite
Entry, Mid Level
$92K/yr - $97K/yr
2+ years expUNIQLO is a company that embodies Japanese values of simplicity, quality, and longevity in its apparel offerings. They are seeking a talented analyst to enhance the overall customer experience by analyzing customer feedback and collaborating with various stakeholders to address pain points and improve service efficiency.
E-CommerceFashionSales
Hiring Manager
MaryKate Carlucci
Responsibilities
Analyze customer inquiries, various types of feedback. and related data
Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries
Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency
Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP
Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC
Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues
Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience
Is up to date and understanding of industry fraud trends
Skills in defining requirements for operational changes or service improvement
Capability to adhere to team processes and standards, while leading process improvement efforts
Ability to work in a fast-paced environment while maintaining a high level of attention to detail
Other duties as assigned by supervisor
Qualification
Required
Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar
Minimum 2-3 years of experience in Logistics or E-commerce is preferred
Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
Flexibility and agility to adapt to changing and evolving business requirements and objectives
Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic
Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally
Regular, dependable attendance and punctuality is required
Company
UNIQLO
UNIQLO Co is an online store that sells women’s, men’s, and kids’ clothing and accessories.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Domenica Gonzalez
Human Resources Business Partner
Princess Augustin
Human Resources Business Partner
Recent News
2026-01-09
Company data provided by crunchbase