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The Sebastian - Vail - A Timbers Resort · 4 months ago

Hotel Front Office Manager - Housing Available

Vail, CO

Full-time

Hybrid

Mid, Senior Level

5+ years exp

The Sebastian - Vail - A Timbers Resort is seeking a Hotel Front Office Manager to oversee the daily operations of the front office department. The role involves managing guest inquiries and complaints, leading a team of front office staff, and ensuring exceptional service and efficiency in check-in and check-out processes.

InternetLeisure

Responsibilities

Supervise and manage the front office staff, including receptionists, concierges, and bellhops

Ensure all guests receive a warm welcome and exceptional service throughout their stay

Oversee the check-in and check-out procedures, ensuring efficiency and accuracy in room assignments and billing

Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed guest expectations

Monitor front desk operations, including cash handling, reservation management, and room availability

Liaise with housekeeping, maintenance, and other departments to ensure seamless communication and coordination

Maintain an up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information and recommendations

Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality

Conduct regular training and development sessions for front office staff to enhance their skills and knowledge

Prepare and analyze reports related to room occupancy, revenue, and guest feedback to identify trends and areas for improvement

Assist with budgeting, forecasting, and financial management for the front office department

Ensure compliance with hotel policies, standards, and safety regulations

Qualification

Hotel management softwareCustomer serviceLeadership skillsBudgetingFinancial managementInterpersonal skillsMicrosoft Office SuiteProblem-solvingConflict resolutionTeam managementCommunication skills

Required

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred

Minimum 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role at a front desk or front office department

Strong leadership and team management skills with the ability to motivate and develop staff

Excellent interpersonal and communication skills, with a customer-focused attitude

Proven problem-solving and conflict-resolution abilities

Proficient in hotel management software (PMS) and Microsoft Office Suite

Knowledge of budgeting and financial management principles

Flexibility to work various shifts, including evenings, weekends, and holidays as needed