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BNY · 4 hours ago

Senior Associate, Client Service Management

Lake Mary, FL

Full-time

Onsite

Senior Level

5+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Senior Associate, Client Service Management role involves participating in client service delivery, issue resolution, and building relationships with business partners to improve client satisfaction and streamline operations.

Financial Services

Responsibilities

Participate in the end-to-end client service delivery model and reports on client satisfaction

Participate in issue resolution of moderately complex day-to-day issues and engages internal partners as needed

Collect data on the execution of service commitments

Build their understanding of clients’ business

Serve as a project member on projects to help clients streamline their operating model across our franchise

Engage in a culture of continuous service improvement, including digital adoption

Build relationships with business partners

May engage in client service activities related to client service or sales support, including assisting in the creation of RFPs, KPIs or client documents by providing required data