Padmore Global Connections ยท 3 months ago
Systems Support Tech
Atlanta, Georgia, United States
Full-time
Hybrid
New Grad, Entry Level
$23.72/hr - $23.72/hrPadmore Global Connections is seeking a Systems Support Technician to provide user support and manage access for various systems under the Georgia Department of Human Services. The role involves troubleshooting user issues, conducting user re-certifications, and enforcing security policies across multiple platforms.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Create RACF IDs for all DHS Mainframe users
Provision, reset passwords, and troubleshoot issues for multiple key systems for the State of Georgia agencies
Conduct periodic (normally quarterly) re-certification of all users, including Ga-Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS)
Periodically (normally 60 or 90 days) identify and remove inactive users
Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access
Assist with the state and federal audit processes
Create and run queries to produce ad-hoc reports from application data as needed
Qualification
Required
Must be local to Metro Atlanta
Hybrid role
Under direct supervision, provides management information system user support on a continuing basis, either by phone or site visit
Troubleshoots end-user problems
May train end users on software applications
The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager
Responsibilities of this position include provisioning, managing, and troubleshooting user access for the systems, applications, and databases controlled by the Georgia Department of Human Services (DHS), Office of Information Technology (OIT) as part of the DHS OIT Security team
These responsibilities extend across multiple platforms, including the Agencys mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple State of Georgia agencies, including DFCS, DCSS, and DPH
Troubleshooting includes root-cause analysis, corrective action, and user help-desk support
May install and maintain personal computer hardware and software
Create RACF IDs for all DHS Mainframe users
Provision, reset passwords, and troubleshoot issues for multiple key systems for the State of Georgia agencies
Conduct periodic (normally quarterly) re-certification of all users, including Ga-Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS)
Periodically (normally 60 or 90 days) identify and remove inactive users
Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access
Assist with the state and federal audit processes
Create and run queries to produce ad-hoc reports from application data as needed
Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines
Ability to work effectively with personnel at multiple levels of the organization
Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate with other team members
Excellent oral, written, presentation and interpersonal communication skills
Company
Padmore Global Connections
Padmore Global Connections LLC (PGC) is a premier provider of cutting-edge technology and project management solutions with locations in North Brunswick NJ, Medford MA, Herndon VA and Monroe NC.
Founded in 2019
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Eric Ayim, B. Acc., PMP
CFO & Co-Founder
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