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Palo Alto Networks · 2 days ago

Product Integration Lead, Incident Recovery Operations (Unit 42)

Santa Clara, CA

Full-time

Onsite

Senior Level, Lead/Staff

$183K/yr - $252K/yr

10+ years exp

Palo Alto Networks is dedicated to being the cybersecurity partner of choice, protecting our digital way of life. The Product Integration Lead will provide product support and deployment assistance while driving security transformation for customers during and after security incidents, requiring both technical expertise and strong communication skills.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity

Growth Opportunities

No H1B

Responsibilities

Offer expert, hands-on support with deployment, implementation, and troubleshooting of information technology and security solutions and infrastructure

As a trusted advisor, guide Unit 42 customers through implementing standards and best practices to address identified security gaps

Partner with the relevant account teams to understand customers’ prior investments in PANW offerings and ensure that recommendations for expansion are presented in a thoughtful and cohesive manner

Maintain a professional presence and bearing while working with diverse customer contacts, including technical administrators, executives, C-suites, and boards of directors

Proactively identify and communicate project status, risks and issues with the client contacts and the Unit 42 incident commander and/or engagement leads

Provide after-hours and weekend on-call coverage as needed to support engagement activities

Travel as needed to customer locations in North America, often with minimal advance notice, up to 50% of the time

Other tasks and duties as needed to support the customer and/or business

Qualification

Network security technologiesPANW solutions expertiseInformation technology experienceActive DirectoryIP networkingLarge-scale network infrastructureClient-facing experienceCommunication skillsProblem-solving skillsCalm under pressureTeam collaboration

Required

Deep understanding of multiple network and endpoint security technologies and solutions (e.g., next-generation firewalls, SASE, SSE, zero trust, identity management, endpoint protection, and data loss prevention), preferably with respective PANW products where applicable

Expertise with deploying, configuring, and troubleshooting one or more PANW solutions (e.g., NGFW, Prisma Access, Cortex XDR/XSIAM, etc.) a plus

Engineering and design experience within the following disciplines and topics- Active Directory, including domains, forests, and trust relationships

IP networking, including campus switching and interior and exterior routing protocols

Large-scale network infrastructure, including effective segmentation strategies

Minimum of ten years experience in information technology, systems administration, or network administration, with a minimum of three years experience managing security solutions in enterprise environments

Ability to remain calm, composed and articulate when dealing with high-pressure situations

Excellent written and verbal communication skills, including the ability to distill and convey complex technical concepts, findings, and recommendations to client stakeholders who possess varying levels of subject-matter expertise

Bachelor's Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent military experience to meet job requirements and expectations