PayPal · 3 months ago
Tech Support Engineer, PayPal Ads
Chicago, Illinois, United States of America
Full-time
Hybrid
Entry Level
$76K/yr - $126K/yr
2+ years expPayPal is a leading global commerce platform that has been transforming the way people and businesses transact for over 25 years. The Tech Support Engineer role is dedicated to providing exceptional technical support to users of PayPal's advertising products, troubleshooting complex issues, and ensuring seamless user experiences. This position requires strong technical skills, excellent communication, and a focus on customer satisfaction to enhance platform reliability.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Engage customers during technical discovery and support integration and onboarding
Communicate complex technical concepts to C-level executives and non-technical audiences
Document solutioning processes and review with the integration team
Review merchant integration plans and share feedback to ensure technical and business requirements are met
Provide technical guidance to the onboarding integration team
Conduct tailored demos, proofs of concept, and technical workshops to demonstrate product capabilities
Provide first-line technical support for PayPal Ads users including advertisers, merchants, and internal teams experiencing platform issues
Troubleshoot and resolve technical issues related to campaign setup, ad serving, programmatic campaigns, private marketplace (PMP) deals, measurement discrepancies, API integrations, and platform functionality
Perform root cause analysis for recurring technical problems and work with Engineering teams to implement permanent solutions
Handle escalated support tickets from Customer Success and Sales teams, providing detailed technical investigation and resolution
Monitor platform health and proactively identify potential issues before they impact users
Document technical issues and resolutions to build a comprehensive knowledge base for the support team and users
Collaborate with Engineering teams to reproduce bugs, validate fixes, and test new platform features before release
Diagnose programmatic advertising issues including bid request failures, deal activation problems, creative rejection issues, and real-time bidding (RTB) troubleshooting
Support Private Marketplace (PMP) deal management by troubleshooting deal setup, targeting issues, budget pacing problems, and inventory availability challenges
Resolve programmatic deal conflicts and investigate discrepancies between expected and actual deal performance metrics
Support API integrations by helping advertisers and developers troubleshoot connection issues, authentication problems, and data formatting errors
Analyze campaign performance discrepancies and identify technical causes for measurement differences, programmatic delivery issues, or deal-specific reporting problems
Provide technical guidance to users on best practices for campaign optimization, programmatic deal management, proper platform usage, and feature implementation
Escalate complex issues to appropriate engineering teams while maintaining clear communication with affected users
Test new advertising products and features to identify potential issues before they reach production
Create and maintain technical documentation including troubleshooting guides, FAQ sections, and user manuals
Train Customer Success and Sales teams on common technical issues and their resolutions
Monitor and respond to platform alerts to ensure rapid resolution of system-wide issues
Qualification
Required
Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience
Preferred
AdTech or MarTech support experience with understanding of advertising platforms, programmatic systems, campaign management tools, or measurement systems
Experience with programmatic advertising including real-time bidding (RTB), private marketplace deals, deal troubleshooting, and bid request optimization
Knowledge of programmatic deal mechanics including PMP setup, deal targeting, floor prices, and inventory management
Experience with advertising APIs and common integration patterns for campaign management and reporting
Knowledge of data analysis tools and techniques for investigating measurement discrepancies and performance issues
Familiarity with advertising measurement standards including viewability, attribution, and conversion tracking
Experience with ticketing systems and support workflow management tools
Understanding of web analytics and tracking implementations including pixels, tags, and conversion measurement
Scripting abilities in Python, JavaScript, or similar languages for automation and data analysis
Experience working in fast-paced, high-growth environments with rapidly evolving products
Strong analytical mindset with attention to detail for investigating complex technical issues
Ability to work independently while collaborating effectively with cross-functional teams
Experience with A/B testing platforms and statistical analysis for campaign optimization
Understanding of programmatic advertising and real-time bidding systems, including common issues like bid failures, creative rejections, and deal activation problems
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-12
Financial Sector Technology
2026-01-11
Digital Trends
2026-01-11
Company data provided by crunchbase