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Miltenyi Biotec · 6 days ago

Onsite Service Engineer *PC 1487

Gaithersburg, MD

Full-time

Onsite

Mid, Senior Level

$93K/yr - $101K/yr

5+ years exp

Miltenyi Biotec is seeking a highly skilled Onsite Service Engineer to serve as the dedicated on-site at customer facility. In this customer-facing role, you will act as Miltenyi’s primary technical representative, supporting advanced instrumentation critical to cell therapy manufacturing and biomedical research. The role involves managing the installation, maintenance, and repair of biomedical equipment while ensuring compliance with regulations and building strong relationships with customers.

BioinformaticsBiotechnologyHealth CareMedical

H1B Sponsor Likely

Hiring Manager

Shannon Harney

Responsibilities

Act as the primary on-site technical representative, serving as the face of Miltenyi Biotec at a critical customer location, and owning all aspects of service, support, and customer communication related to our instrumentation

Independently manage the installation, qualification, maintenance, and repair of complex biomedical equipment and software systems, ensuring compliance with GMP, GDP, and site-specific protocols

Build and maintain strong professional relationships with customer stakeholders, including scientists, engineers, quality teams, and operations managers — communicating effectively and confidently with individuals at a high scientific and technical level

Troubleshoot and resolve complex, multi-domain issues involving mechanical, electrical, software, and network components, escalating strategically when necessary while maintaining ownership of the case

Maintain rigorous and compliant documentation, including service reports, calibration records, inventory tracking, and change control logs, in accordance with regulatory and internal quality standards

Coordinate service requests and complaints within GMP environments, ensuring timely response, proper tag-out procedures, and comprehensive follow-through

Collaborate cross-functionally with internal teams such as Technical Support, MSAT, Engineering, Quality Control, and Sales to ensure aligned and efficient service delivery

Operate with a high degree of autonomy, managing priorities and service demands independently, while leveraging the full support of Miltenyi Biotec’s technical infrastructure and resources

Participate in ongoing training and professional development, staying current on Miltenyi product updates, regulatory changes, and industry best practices

Manage personal and on-site inventory of spare parts and engineer consumables, auditing, order placement, receipt, storage, control, distribution and consumption of spare part and engineer controlled consumable stocks at the site

Qualification

Biomedical technologyElectromechanical systemsGMP complianceCustomer serviceDiagnostic toolsMicrosoft OfficeProfessional communicationProject managementProblem-solvingContinuous learning

Required

Bachelor's degree in biomedical technology, Electronics, Mechatronics, or a related engineering field, and 5+ years of relevant experience supporting complex biomedical, analytical, or automation systems

Associate's degree in one of the above fields, or completion of an applicable Military Occupation Designation (MOS) or General Schedule (GS) rating of 5 or above, and 7+ years of experience in similar roles

Proven experience in customer service or relationship and the ability to interface effectively with scientific and technical customers

Strong hands-on background in diagnostics, maintenance, or integration of electromechanical systems

Experience with GMP-regulated, cleanroom, or high-tech manufacturing environments is highly desirable

Experience with inventory control, management and auditing

Proficient in the use of diagnostic tools, measurement equipment, and software platforms to ensure operational readiness and regulatory compliance

Proficient in Microsoft Office and able to quickly learn and navigate custom or proprietary software platforms used for diagnostics, compliance, and reporting

Domestic Travel Requirements - Up to 5% based on business need

International Travel Requirements - Up to 5% for training

Multidisciplinary engineering proficiency across mechanical, electrical, and software systems, with the ability to diagnose and resolve complex, system-level issues in the field

Fluent in interpreting schematics, wiring diagrams, and technical documentation, applying engineering judgment to real-world service and integration challenges

Skilled in the calibration, alignment, and repair of electromechanical biomedical systems, with hands-on experience in assembly and component-level troubleshooting

Working knowledge of instrument networking and PC-based control systems, including integration with lab information systems and regulated IT environments

Professional demeanor and credibility when working alongside high-level scientists, engineers, and GMP stakeholders; comfortable representing the company as the sole on-site technical lead

Able to translate complex technical issues into clear, actionable information, whether communicating with scientists, operators, or internal engineering teams

Highly organized, self-directed, and confident in independent decision-making, especially in regulated environments where accuracy, timing, and compliance are critical

Effective at managing priorities in a dynamic setting, balancing proactive maintenance with urgent troubleshooting demands — all while maintaining excellent documentation and regulatory compliance

Committed to continuous learning, professional development, and staying current with emerging technologies, standards, and best practices in biomedical and automation engineering

Preferred

Experience with GMP-regulated, cleanroom, or high-tech manufacturing environments is highly desirable

Benefits

Health, vision, and dental insurance

401(k) plan

Company

Miltenyi Biotec

Glassdoor3.7

Design, development, manufacture, integration of products empowering the advancement of biomedical research and enable cell and gene therapy

Founded in 1989

Bergisch Gladbach, Nordrhein-Westfalen, DEU

1001-5000 employees

http://www.miltenyibiotec.com

H1B Sponsorship

Miltenyi Biotec has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (2)

2023 (1)

2022 (1)

2020 (2)