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Replicated · 3 months ago

Senior Customer Reliability Engineer (US)

United States

Full-time

Remote

Mid, Senior Level

$150K/yr - $192K/yr

3+ years exp

Replicated is a Commercial Software Distribution Platform that helps software vendors distribute their applications into self-hosted environments. They are seeking a Senior Customer Reliability Engineer to provide expert support to customers, resolve complex technical challenges related to Kubernetes applications, and collaborate closely with engineering teams to enhance product offerings.

Cloud InfrastructureDeveloper ToolsEnterprise SoftwareSoftware

Comp. & Benefits

No H1B

Responsibilities

Provide expert support to customers, resolving issues related to Kubernetes, Linux, and Replicated products. This includes troubleshooting failures, identifying root causes, and implementing solutions. Every day will present new and unique challenges

Enable Customer Success: Work proactively with customers to ensure they are successfully deploying, managing, and scaling their applications using Replicated. This includes providing guidance, best practices, training, and assisting with onboarding new applications

Collaborate with Engineering: Proactively work closely with CREs and product engineers to share customer feedback, identify product improvements, and contribute to the overall Replicated product roadmap. While this role doesn't require implementing code changes on day one, you'll be a key contributor in identifying areas for improvement, and the team regularly makes code contributions to enhance our products and tools. As you grow within the team, you'll have opportunities to develop your coding skills and contribute directly to these improvements

Continuous Learning: Invest in your personal and professional growth. Replicated is committed to supporting your development through courses, certifications, and other learning opportunities

Qualification

KubernetesLinux system administrationHelmCNCF toolsGo programmingCustomer facing experienceProblem-solving skillsCommunication skillsInterpersonal skills