Lightpath · 3 months ago
Senior Network Analyst - NMC
Bethpage, NY
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
2+ years expLightpath is one of the largest competitive local exchange carriers in the tri-state area, providing cutting-edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services. The Senior Network Support Analyst will support the Lightpath Network and all customers by monitoring network events, conducting testing, and troubleshooting issues across Layer 2 and Layer 3 switching technologies while ensuring network resilience.
Communications InfrastructureTelecommunicationsVoIP
Responsibilities
Monitor and respond to network-related events across transport, data, and customer service platforms
Conduct monitoring and intrusive testing for all products and managed services, including Ethernet, VPN, ELAN, and IP services
Open and track trouble tickets, performing initial analysis and triage for customer-reported service issues; resolve directly when possible or escalate to higher-tier support teams
Manage and support trouble tickets using ticketing and engineering databases to ensure accurate documentation and timely resolution
Apply strong technical proficiency in Layer 1, 2, and 3 networking, with emphasis on Ethernet switching (VLANs, STP, trunking, port-channeling) and routed networks (OSPF, BGP, VRFs)
Troubleshoot LAN handoffs, including port-level analysis, VLAN tagging, and subnet/IP addressing
Serve as liaison with end-users, managers, and technical teams to communicate status updates until resolution is achieved
Interface daily with Field Service, Engineering, Customer Care, Product, and Change Management teams to coordinate testing, dispatches, and repairs
Ensure performance metrics and goals are achieved for network availability and MTTR
Participate in scheduled maintenance windows and change management activities as required
Ability to work flexible hours in a 24x7 environment, including evenings, weekends, holidays, overtime, and on-call rotations
Qualification
Required
Minimum 2 years of NOC and/or Network Engineering experience required
Hands-on experience with DWDM, Ethernet, Layer 2/3 switching, and routing technologies
Strong working knowledge to support intelligent transport and managed service solutions for E-Line, V-Line, E-LAN, VPN, Internet Access, bundled services, and managed routers
Familiarity with LAN protocols and troubleshooting methodologies (IP addressing, DHCP, DNS, VLAN design)
Experience using CLI across Cisco, Juniper, or Nokia devices
Strong verbal and written communication skills, with proven ability to multitask and manage competing priorities
Ability to collaborate, problem-solve, and use conflict resolution skills effectively
Proficient with Microsoft Office and network monitoring tools
Preferred
Bachelor's degree in Networking, Telecommunications, Computer Science, or equivalent experience preferred
Certified Cisco Network Associate (CCNA) or Professional (CCNP) strongly preferred
Company
Lightpath
Lightpath is revolutionizing how organizations connect to their digital destinations. It is a sub-organization of Cablevision Systems.
501-1000 employees
H1B Sponsorship
Lightpath has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2021 (9)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Morgan Stanley Infrastructure Partners
2020-07-28Secondary Market
Leadership Team
Rachel Stack
Chief Financial Officer
Doug Turtz
Chief Revenue Officer (CRO)
Recent News
2025-12-13
Government Technology US
2025-12-05
2025-12-02
Company data provided by crunchbase